Ticket Subject(s)
(paste the subject of the ticket here. upon adding the 4th ticket subject, submit article For Review after editing)
• SSL Certificate Renewal Issue
• Cpanel Migration
• Issue with DNS Record, Account Configuration, and Auto SSL Verification
• AutoSSL Errors
Customer Request Summary
(in a sentence or two, describe the issue from the perspective of the customer)
• SSL certificates are not renewing automatically. AutoSSL displays the following error:
Looking for potential NAT (Network Address Translation) problems …
5:38:02 PM ERROR ARRAY(0x2d63d38) (ARRAY(0x2d63cf0)): The system failed to evaluate loopback NAT on this IP address because of an error: Bad IPv4: [ARRAY(0x2d63cf0)] at /usr/local/cpanel/Cpanel/NAT/Diagnose.pm line 135.
• After the migration is done, we are facing this issue --> The system failed to evaluate loopback NAT on this IP address because of an error: bind(53, 172.31.44.129): Cannot assign requested address at /usr/local/cpanel/Cpanel/NAT/Diagnose.pm line 149
• Auto SSL Failure: Additionally, I am encountering difficulties with the Auto SSL feature. It consistently fails during the verification process, citing an inability to locate the required verification file. This issue is hindering the successful implementation of SSL certificates for my domain.
• I can't get AutoSSL to renew certificates after moving DNS to CloudFlare
Workarounds
(if no known workaround or no change to the existing workaround, simply link to the source ticket with a brief note such as "no workaround")
• https://cpanel.zendesk.com/agent/tickets/94530297 - This servers NAT configuration is not 1:1. They will need to have the NAT configuration fixed, or migrate to a new server.
[11:58:43 pandora root@94530297 ~]cPs# cat /var/cpanel/cpnat
10.28.16.68
10.245.131.68
192.168.122.1 123.231.70.119
192.168.209.51 123.231.70.119
• https://cpanel.zendesk.com/agent/tickets/95141659 [placeholder for next ticket we get about this issue]
• 95197649 The server configuration is not 1:1:
cat /var/cpanel/cpnat
10.228.230.132 34.242.236.134
34.242.236.134
• https://cpanel.zendesk.com/agent/tickets/95270285 server not using 1:1 NAT configuration
Links to relevant information or resources
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