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When updating license, the error occurs "Updating cPanel license...Done. Update Failed!"

Angela Oates
  • Updated

Symptoms

When trying to update the cPanel & WHM license the following error occurs:

[22:07:44 host root@whmserver ~]cPs# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update Failed!
[22:09:08 host root@whmserver ~]cPs#

In the license_log the information can be presented:

[22:11:20 host root@94056735 ~]cPs# tail -n 17 /usr/local/cpanel/logs/license_log
Thu Dec 24 22:07:57 2020: License Update Request
Thu Dec 24 22:07:57 2020: Using full manual DNS resolution
Thu Dec 24 22:07:57 2020: Trying server 208.74.123.3
Thu Dec 24 22:08:09 2020: License update failed for server 208.74.123.3
Thu Dec 24 22:08:09 2020: Trying server 208.74.121.82
Thu Dec 24 22:08:21 2020: License update failed for server 208.74.121.82
Thu Dec 24 22:08:21 2020: Trying server 208.74.121.86
Thu Dec 24 22:08:32 2020: License update failed for server 208.74.121.86
Thu Dec 24 22:08:32 2020: Trying server 208.74.121.85
Thu Dec 24 22:08:44 2020: License update failed for server 208.74.121.85
Thu Dec 24 22:08:44 2020: Trying server 208.74.121.83
Thu Dec 24 22:08:53 2020: License request made by process 7361 - queueprocd - process - check
Thu Dec 24 22:08:53 2020: A License check appears to already be running.
Thu Dec 24 22:08:56 2020: License update failed for server 208.74.121.83
Thu Dec 24 22:08:56 2020: Trying server 208.74.123.2
Thu Dec 24 22:09:08 2020: License update failed for server 208.74.123.2
Thu Dec 24 22:09:08 2020: License update failed after trying 6 servers

Description 

The error typically happens when the server has intermittent connection issues to cPanel's licensing servers.

 

Workaround

You can check to see if the licensing port is open or the port is filtered on your server. To do this, run the command:

iptables -L -n | grep 2089

If the command returns the following:

ACCEPT     tcp  --  0.0.0.0/0            0.0.0.0/0            ctstate NEW tcp dpt:2089

Then the issue is a networking issue that needs to be investigated further by your server administrator. Networking issues are not something that cPanel Support can assist with as it may be from a higher level than your server, for example, the router or modem. 

If you need the assistance of a server administrator, you can refer to the following article:

System Administration Services

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