How to cancel your license in the cPanel store
To cancel a license purchased through the cPanel Store follow these steps:
- Log in to your cPanel Store account
- Go to My Account > Manage Licenses
- On the far right of the line which includes the IP of the license you wish to cancel, click the drop-down menu
- Click Cancel License
- The license status will change to "Pending Cancellation"
- On the 1st of the following month, the license will automatically expire and you will no longer be billed for the license.
Note: When a license is canceled, the IP will be suspended from prorated pricing for a period of 30 days. If you are a new customer, please contact Customer Service at: firstname.lastname@example.org
There is a 72-hour refund period for all new cPanel license purchases. If you cancel your new license within 72 hours of purchase, a refund will automatically be initiated. Refunds can take 5-10 business days to complete. If you do not receive your refund after 10 days, please submit a request to our Customer Service Team.