If a PartnerNOC's customer fails to pay for a license a Service Credit can be requested if the PartnerNOC is using the Manage2 API and it is for a cPanel related product.
Additional information can be found here: Manage2 API Functions - Service Credit
The API will automatically approve a credit of up to 2% of the PartnerNOC's revenue as long as it meets the following requirements:
- Must be found on the last invoice
- Must be on new pricing package
- No previous adjustments
- Must be under the 2% limit
- The license must be expired