Terminal returns a websocket error when Imunify360 is running.

Symptoms

When attempting to access "Terminal" in cPanel, you receive an error similar to the following.

Error: The WebSocket handshake failed at 12:28:22 PM

Description

This issue is caused by the "cPanel account protection" option in Imunify360. Imunify is aware of this issue and is addressing it in their internal case, DEF-24878.

Workaround

1. Log into WHM as the 'root' user.
2. Navigate to "Home / Plugins / Imunify360."
3. Click the "Settings" (gear) icon.
4. Scroll down to the "WebShield" section.
5. Deselect the "cPanel account protection" option.
6. Click the "SAVE CHANGES" button.