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How do I contact cPanel Customer Service?

Jeremy Maldonado
  • Updated

Introduction

How do I contact cPanel Customer Service?

 

Our Customer Service team is able to offer help for any issues relating to all licensing, billing, and Partner NOC program-related concerns.

Customer Service Department Hours

**All hours are U.S. Central Time

6AM - 6PM / Monday - Friday
6AM - 4PM / Saturday - Sunday
8AM - 4PM / Holiday Hours

  • cPanel Observed Holidays

    Memorial Day
    Independence Day
    Labor Day
    Thanksgiving Day
    Christmas Day
    New Year Day

Procedure

 

To contact our Customer Service team, you may choose from either of these methods below:

 

1.) The most recommended option is to create an account for our ticketing system, here. After creating an account, or if you already have an account, you can go to tickets.cpanel.net.

 

Once there, click on "Submit a Request" and on the left-hand side click on  "Contact Customer Service." Then you can fill in the request details to submit your ticket.

 

2.) An alternative option is that you can email CS@cpanel.net. However, emailing directly is not suggested as it can cause responses from our Customer Service team not to be delivered to you properly. We greatly prefer the ticket be opened directly from our ticketing system as mentioned in the first option.

 

3.) For support via phone refer to the following number options:

Tel: +1.713.529.0800 option 3
Tol: +1.844.427.2635 option 3

Phone support is not available during company observed holidays.

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