How to disable Auto-Delete from the Spam Filter

Introduction

This article shows the location inside the cPanel interface where you can disable "Auto-Delete" from your cPanel Account "Spam Filter." There are a few locations where the "Auto-Delete" can be disabled.

Procedure

First Location (Email Interface)

1. Log into your cPanel Account.
2. Navigate to the following location: "cPanel: Home -> Email -> Spam Filters."
3. Locate the (Auto-Delete) toggle and slide it to the left.
   

Second Location (Webmail Interface)

1. Log into your cPanel Account.
2. Navigate to the following location: "cPanel: Home -> Email -> Email Accounts."
3. Locate your email address, and click the "Check Email" button on the right-hand side.
   
4. Once inside the Webmail interface, click on your "Roundcube" open button.
   
5. Click the "Spam Filter" from that page, and you find a page to disable "Auto-Delete" for the email address.
   

Third Location (Webmail Interface)

1. Log into your cPanel Account.
2. Navigate to the following location: "cPanel: Home -> Email -> Email Accounts."
3. Locate your email address, and click the "Check Email" button on the right-hand side.
   
4. Once inside the Webmail interface, locate the email address on the top-right-hand side. The email address is a pull-down menu.
   
   
5. Select the pull-down "Spam Filter" from that page, and you find a page to disable "Auto-Delete" for the email address.