In some cases, certain email accounts may not be able to search within their emails. When attempting to search your emails, you may encounter the error:
Server Error (OK)
In most cases, the email account's dovecot.index files are corrupted. It is possible to rebuild these files the next time the email account logs in with the remove_dovecot_index_files script.
- Access the server's command line as the 'root' user via SSH or "Terminal" in WHM.
- Run the following command.
/usr/local/cpanel/scripts/remove_dovecot_index_files --user $usernamePlease note that you must replace "$username" with the username of the cPanel account that manages the email account facing this error.
- Sign in to the email account to rebuild the index files.
If the above does not resolve the issue, there is another similar error that must be resolved by moving and rebuilding the user SQLite database: