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ImunifyAV interface not visible for cPanel end users.

Roman Mcdougal
  • Updated

Symptoms

ImunifyAV is installed and working correctly in WHM, but the "ImunifyAV" interface is not present in users' cPanel interfaces.

 

Description

Sometimes the "ImunifyAV plugin" option isn't present in "Feature Manager," or the "ImunifyAV plugin" option has been selected in the feature list and the "ImunifyAV" interface cannot be seen in users' cPanels. In these cases, running the av-userside-plugin.sh script will install the "ImunifyAV plugin" option in "Feature Manager" and enable the "ImunifyAV" interface in cPanel.

 

Workaround

  1. Log into SSH or open "Terminal" in WHM as the 'root' user.
  2. Run /usr/share/av-userside-plugin.sh. 
    [root@server ~]cPs# /usr/share/av-userside-plugin.sh
    info [install_plugin] Installing to jupiter
    info [install_plugin] Installing imunify-antivirus in Feature Manager ...
    info [install_plugin] Done
    info [install_plugin] Scheduling task to update sprites
    info [install_plugin] Scheduling task to update API spec files
    Plugin installed ok
    info [install_plugin] Installing to paper_lantern
    info [install_plugin] Scheduling task to update sprites
    info [install_plugin] Scheduling task to update API spec files
    Plugin installed ok
    [root@server ~]cPs#
  3. Verify that the "ImunifyAV plugin" option shows in the affected feature lists or that the "ImunifyAV" interface shows in the affected cPanels.

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