In WHM at: Home »Account Information »View Bandwidth Usage
You may find that bandwidth usage is showing as zero for all or some accounts on the server.
In WHM at: Home »Server Configuration »Statistics Software Configuration
You may find the following message in bright red lettering:
The server is having trouble keeping up with your statistics processing schedule. You should increase the time between statistic generation, or upgrade the server. If you have recently decreased the time between statistic generation, you may wish to wait that amount of time to see if the server will catch up before changing back.
In the log at: /usr/local/cpanel/logs/stats_log
You may find messages similar to the following:
[2021-06-13 00:33:00 +1200] logrunner (Sun Jun 13 00:33:00 2021): System load is currently 4.39; waiting for it to go down below 0.88 to continue …
Via email at: The email account configured to receive notifications in Basic WebHost Manager® Setup
You may find a notification that has a subject similar to the following:
Statistics processing for 5 users is lagging
NOTE: These notifications can also be viewed on the server with the instructions found in the following article. You would need to review the notification history for the root user.
If the server is overloaded and does not have sufficient CPU resources cPanel will pause statistics processing because it can be a very CPU intensive process. This helps to avoid problems where processing bandwidth data causes the server to fail entirely due to the added CPU load.
While this will help to reduce server failure, the result will be that no statistics data will be available for you to review.
In order to resolve this issue, you must reach out to a systems administrator that has the skills, training, and expertise required to diagnose the cause of the high CPU usage, and then implement a plan to either increase the CPU resources available to the server, or a plan to reduce the CPU usage to acceptable levels.