When you access into WHM -> List account and receive the following error:
(XID djqsew) The system failed to rename “/etc/.tmp.15466.shadow.nouids.cache” to “/etc/shadow.nouids.cache” because of an error: Permission denied at /usr/local/cpanel/Cpanel/Autodie/CORE/rename.pm line 29.
Third-party application McAfee would prevents the server from creating anything that is starting with /etc/shadow
You could either:
A. Remove McAfee application
2. Follow the instruction within : Permission issue with /etc/shadow