AutoSSL orders are stuck in a "pending" status on cPanel versions 94 and 98 after changes to HTTP DCV.
Some AutoSSL orders are stuck in a pending status due to changes to HTTP DCV for SSL validation. This can also cause issues for hostname SSL certificates with service subdomains enabled.
We've opened an internal case for our development team to investigate this further. For reference, the case number is COBRA-13435. Follow this article to receive an email notification when a solution is published in the product.
COBRA-13435 has been resolved in cPanel v100. The resolution has been backported to versions 94.0.19 and 98.0.13, however these versions are not currently on full release.
At this time, the recommended workaround options are:
- Upgrade to cPanel v100 on the RELEASE tier.
How to change the cPanel release TIER on your server
- Manually update the server to the backported versions.
NOTE: This change sets a specific cPanel version, and not an update tier. Making this change will prevent any updates beyond this version until it is changed back to a valid tier.
v94 - Update the following line in the
v98 - Update the following line in the
More information about the
/etc/cpupdate.conffile can be found here:
The cPanel & WHM Update Configuration File - cpupdate.conf
If you are seeing issues with the hostname certificate in cPanel 100.0.4, please see the following article: