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Ticket Subject(s)
(paste the subject of the ticket here. upon adding the 4th ticket subject, submit article For Review after editing)
• mysql
• MySQL Database responsiveness very slow in cPanel
• unable to check database
• concert roundcube to sqlite
Customer Request Summary
(in a sentence or two, describe the issue from the perspective of the customer)
• I have fixed the corruption on some of my databases. How can I check to ensure that the corruption is in fact fixed?
• Steps:
- visit https://icon.seaspotmediagroup.com:2083/
- Login to cPanel as user 'smg' user. password
- Click to "MySQL Databases» https://icon.seaspotmediagroup.com:2083/cpsess4900544521/frontend/jupiter/sql/index.html
- Observe the extremely delayed loading time
• When checking a database in cPanel this is returned:
There was a problem checking the database “act4can_cividb”. The request failed. (Error ID: 3bbff8) Ask your hosting provider to research this error in cPanel & WHM’s main error log.
• [placeholder for next ticket we get about this issue]
Workarounds
(if no known workaround or no change to the existing workaround, simply link to the source ticket with a brief note such as "no workaround")
• https://cpanel.zendesk.com/agent/tickets/94425210 - restart the database or use mysqlcheck
• https://cpanel.zendesk.com/agent/tickets/95054184- ran mysqlcheck
• https://cpanel.zendesk.com/agent/tickets/95367369 - Checking the database in cPanel took a while to complete and eventually failed with:
There was a problem checking the database “act4can_cividb”. The request failed. (Error ID: 3bbff8) Ask your hosting provider to research this error in cPanel & WHM’s main error log.
This was logged:
# tail -f -n0 !$
tail -f -n0 /usr/local/cpanel/logs/error_log
Cpanel::Exception/(XID yb9xhd) PID 907530: The cPanel Server operation timed out at cpsrvd.pl line 669.
...propagated at /usr/local/cpanel/Cpanel/Admin/Base.pm line 770.
The database being checked was quite large, at 20GB. Due to size of database and since the cPanel hardcoded timeout can not be changed, I recommended using mysqlcheck on command-line instead of using cPanel interface.
• #95368385 How to check the mysql database. ; provided mysqlcheck
Links to relevant information or resources
(optional and no restrictions on sources)
• https://dev.mysql.com/doc/refman/8.0/en/mysqlcheck.html
• [placeholder for source link]
• [placeholder for source link]
• [placeholder for source link]
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