Exporting mail issue

I'm unable to locate my Support Access ID via cpanel support recommendation: [quote] You can locate your Support Access ID with either of the following methods: From WHM: Click Support Center under the Support heading. From a shell: Run the following command as root user: /usr/local/cpanel/cpanel -S
There is no "Support Center" under support heading, and I'm unable to run shell. Please advise . . . I'm looking for support to address why I'm receiving following error:

Internal Server Error

500

The cPanel Server operation timed out at cpsrvd.pl line 528.

When trying to export bulk email to mbox files from webmail Server seems to time-out. Yes they are 4GB files. How do I prevent the time-out to successfully compile the mbox files for download? Thank you!

cPanelMichael

January 03, 2018 16:20

There is no "Support Center" under support heading, and I'm unable to run shell.

Hello, Are you logged in via WHM as "root"? Or, is this a reseller account? Thank you.

RobinSm

January 07, 2018 00:05

Reseller Account

January 09, 2018 17:16

Hello, I recommend reaching out to your reseller hosting provider for assistance with this error message, as it's not something you can directly troubleshoot without root access. Thank you.

Exporting mail issue

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