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Unable to connect to website

JoshuaAdamson
Hi I have a problem with my whole cPanel server, I'm a Reseller but my hosting provider is on vacation for 6 weeks, the whole server went offline ( i assume ) and now my websites and clients websites are offline it's [removed] and several others but the error i s [removed] took too long to respond. This is the same error on WHM Login & cPanel Login. Any ideas?

Comments

11 comments

Date Votes
  • cPanelMichael
    Hello, This isn't something you can typically solve without root access to the server. You can check to verify your domain name is using the correct name servers and resolves to the correct IP address. Otherwise, you may need to consider switching hosting providers if your current provider is unavailable for contact. Thank you.
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  • Infopro
    Your IP address might be blocked. Checking your link, now removed, the URL comes up for me and says: An unexpected database error occurred. Please try again later.
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  • JoshuaAdamson
    Hi still occuring for myself, but my friends seem to be able to do it. Do you know if MySQL is running, as there shouldn't be a database error.
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  • JoshuaAdamson
    Ok now it's down again... any idea?
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  • Infopro
    None.. But the error I saw has nothing to do with WebHost Manager.
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  • JoshuaAdamson
    So what do I do from here? It was up for 5 minutes then went back done, website, whm etc
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  • Infopro
    6 weeks is a long time for a vacation without access. I suggest you try and track down your Hosting Provider or whomever he left in charge of his business.
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  • JoshuaAdamson
    weeks is a long time for a vacation without access. I suggest you try and track down your Hosting Provider or whomever he left in charge of his business.

    Ok I will do, but do you know why this is occuring or maybe the error itself? I'm not being told anything here.
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  • Infopro
    Well, if WebHost Manager is not up for you, and you don't have root access to check the logs, there's not much we can do to help. If your website connection to the database is failing, MySQL may be having some sort of issue. Or the whole server is crashing. No way of knowing I don't think without a closer look using root access.
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  • JoshuaAdamson
    Well, if WebHost Manager is not up for you, and you don't have root access to check the logs, there's not much we can do to help. If your website connection to the database is failing, MySQL may be having some sort of issue. Or the whole server is crashing. No way of knowing I don't think without a closer look using root access.

    You managed to get it up earlier, turned out MySQL was up just going by what message you provided. IS there no way to check why the WebHost is offline? Somehow you got it up earlier... Maybe my ip is blocked again?
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  • Infopro
    Your host is the only one that can help you here as mentioned. The website was not up, the URL worked though. It's no longer coming up here at all.
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