Can't create an e-mail account

Mike Bondima

• January 06, 2018 01:57

Please i have an issue. Each time i try to create an e-mail i get this message No specific error was returned with the failed API call. How do i solve this?

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  Infopro

  • January 06, 2018 16:34

  More details about how exactly you're attempting to creat the email account may be useful to your thread.

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  SysSachin

  • January 08, 2018 12:49

  Try to update the cpanel. Which version of cpanel you are using ?

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  mindnetcombr

  • January 12, 2018 21:57

  Same error here, cpanel 68.0.25, affect some accounts on server. accounts have free disk space. screenshot error: - Removed -

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  cPanelMichael

  • January 18, 2018 16:05

  Hello, Could you let us know the output to /usr/local/cpanel/logs/error_log when this happens? Thank you.

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  jlucho

  • April 09, 2018 20:22

  Dear I have the same problem Show error message "Error: No specific error was returned with the failed API call." when I try to create an email View image error :

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  cPanelMichael

  • April 10, 2018 17:58

  Hello @jlucho, Could you let us know what appears in /usr/local/cpanel/logs/error_log when you reproduce that error message? Thank you.

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  Kent Brockman

  • June 04, 2021 13:43

  Hey there, I had the same issues, and after reviewing the /usr/local/cpanel/logs/error_log I found the problem: cPanel was unable to write to /home/CPANELUSER/etc/DOMAINNAME/passwd file. It had permissions root:root and after comparing the same file on another accounts I run the following to solve it: chown CPANELUSER:mail /home/CPANELUSER/etc/DOMAINNAME/passwd
  Obviously, replace CPANELUSER and DOMAINNAME for the real use case values. Hope it helps others. Regards

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