Backup transport errors.

mohammadreza

• January 07, 2018 11:37

Hello i have error log from BackUp Backup transport errors. i have 63 user on server 25 of 63 users get this error on my email> Backup transport errors. Unable to send "/home/Backup/2018-01-07/accounts/sarzam.tar.gz" . . . i'm check log error by /usr/local/cpanel/logs/cpbackup_transporter.log i see this log: [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Base path for destination is /backup [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Performing prune operation, retaining 4 items on: 500GB [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) >>> PORT 144,76,75,239,138,191 [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) <<< 200 PORT command successful [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) >>> LIST /backup/weekly [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) <<< 150 Opening BINARY mode data connection for file list [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) <<< 226 Transfer complete [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) >>> PORT 144,76,75,239,183,246 [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) <<< 200 PORT command successful [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) >>> LIST /backup/weekly/2018-01-07 [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) <<< 150 Opening BINARY mode data connection for file list [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x37e0820) <<< 226 Transfer complete [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do [2018-01-07 08:04:57 +0330] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped. could you please help me what's the problem? Thank you

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  cPanelMichael

  • January 08, 2018 15:05

  Hello, The log output you pasted does not show a specific error message. Can you browse through the recent backup and transport logs and look for specific error messages? Thank you.

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  mohammadreza

  • January 09, 2018 05:58

  Hello, The log output you pasted does not show a specific error message. Can you browse through the recent backup and transport logs and look for specific error messages? Thank you.

  
  Hello Thanks for your reply could you please give me SSH Command? by this command i see Previous logs Thank you

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  cPanelMichael

  • January 09, 2018 17:01

  Hello, The backup logs are located in the following directory: /usr/local/cpanel/logs/cpbackup/ The transporter log is located at: /usr/local/cpanel/logs/cpbackup_transporter.log There's no specific command to use, but here's a third-party URL with information about viewing text/log files via the command line:

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  mohammadreza

  • January 11, 2018 10:14

  Hello, The backup logs are located in the following directory: /usr/local/cpanel/logs/cpbackup/ The transporter log is located at: /usr/local/cpanel/logs/cpbackup_transporter.log There's no specific command to use, but here's a third-party URL with information about viewing text/log files via the command line: >> USER [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 331 Password required for [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> PASS .... [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 230 User logged in [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> TYPE I [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 200 Type set to I [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Upload attempt #2 starting for /home/Backup/2018-01-11/accounts/offroadi.tar.gz to /backup/2018-01-11/accounts/offroadi.tar.gz for destination: 500GB [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> PORT 144,76,75,239,215,125 [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 200 PORT command successful [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> FEAT [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 211-Features: [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< AUTH TLS [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< CCC [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< CLNT [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< EPRT [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< EPSV [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< HOST [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< LANG zh-CN.UTF-8;zh-CN;zh-TW.UTF-8;zh-TW;bg-BG.UTF-8;bg-BG;en-US.UTF-8;en-US*;es-ES.UTF-8;es-ES;fr-FR.UTF-8;fr-FR;it-IT.UTF-8;it-IT;ja-JP.UTF-8;ja-JP;ko-KR.UTF-8;ko-KR;ru-RU.UTF-8;ru-RU [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< MDTM [root@sv7 ~]# clear [root@sv7 ~]# head -100 /usr/local/cpanel/logs/cpbackup_transporter.log [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Initializing log file [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon started. [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] cpbackup_transporter - started [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] cpbackup_transporter - Processing next task [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Instantiating Object [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP >>> Net::FTP(3.08_01) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP >>> Exporter(5.72) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP >>> Net::Cmd(3.08_01) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP >>> IO::Socket::SSL(2.047) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP >>> IO::Socket::INET6(2.72) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP >>> IO::Socket(1.38) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP >>> IO::Handle(1.36) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 220 ProFTPD Server (Hetzner Backup) [::ffff:78.47.193.182] [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> USER [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 331 Password required for [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> PASS .... [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 230 User logged in [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> TYPE I [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 200 Type set to I [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Starting a "copy" operation on the "500GB" destination ID "9jctA1uy4TKEMRPLVpgcvyzh". [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Base path for destination is /backup [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Validating destination path /backup/2018-01-11/accounts [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> PORT 144,76,75,239,162,199 [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 200 PORT command successful [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> LIST /backup/2018-01-11/accounts [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 150 Opening BINARY mode data connection for file list [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 226 Transfer complete [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Path exists [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Uploading account backup /home/Backup/2018-01-11/accounts/offroadi.tar.gz to /backup/2018-01-11/accounts/offroadi.tar.gz (from 2018-01-11/accounts/offroadi.tar.gz) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Attempting to upload /home/Backup/2018-01-11/accounts/offroadi.tar.gz to /backup/2018-01-11/accounts/offroadi.tar.gz for destination: 500GB [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Upload attempt #1 starting for /home/Backup/2018-01-11/accounts/offroadi.tar.gz to /backup/2018-01-11/accounts/offroadi.tar.gz for destination: 500GB [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> PORT 144,76,75,239,167,91 [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 200 PORT command successful [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> FEAT [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 211-Features: [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< AUTH TLS [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< CCC [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< CLNT [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< EPRT [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< EPSV [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< HOST [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< LANG zh-CN.UTF-8;zh-CN;zh-TW.UTF-8;zh-TW;bg-BG.UTF-8;bg-BG;en-US.UTF-8;en-US*;es-ES.UTF-8;es-ES;fr-FR.UTF-8;fr-FR;it-IT.UTF-8;it-IT;ja-JP.UTF-8;ja-JP;ko-KR.UTF-8;ko-KR;ru-RU.UTF-8;ru-RU [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< MDTM [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< MFF modify;UNIX.group;UNIX.mode; [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< MFMT [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.groupname*;UNIX.mode*;UNIX.owner*;UNIX.ownername*; [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< PBSZ [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< PROT [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< REST STREAM [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< SIZE [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< SSCN [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< TVFS [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< UTF8 [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 211 End [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> HELP ALLO [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 214 Syntax: ALLO is not implemented (ignored) [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> ALLO 5960510816 [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 202 No storage allocation necessary [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> STOR /backup/2018-01-11/accounts/offroadi.tar.gz [2018-01-11 09:18:12 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 150 Opening BINARY mode data connection for /backup/2018-01-11/accounts/offroadi.tar.gz [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) >>> ?ABOR [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 426 Transfer aborted. Interrupted system call [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x29c0ce0) <<< 226 Abort successful [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] put( /home/Backup/2018-01-11/accounts/offroadi.tar.gz, /backup/2018-01-11/accounts/offroadi.tar.gz ) FAILED [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Abort successful [2018-01-11 09:19:21 +0330] warn [cpbackup_transporter] Upload attempt failed: Abort successful at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 27. Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x1940a78), "Upload attempt failed: Abort successful\x{a}") called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 563 Cpanel::Backup::Queue::transport_backup::attempt_to_upload_file(Cpanel::Backup::Queue::transport_backup=HASH(0x1af9150), Cpanel::Transport::Files::FTP=HASH(0x25301a0), "/home/Backup/2018-01-11/accounts/offroadi.tar.gz", "/backup/2018-01-11/accounts/offroadi.tar.gz", Cpanel::LoggerAdapter=HASH(0x1940a78)) called at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 277 Cpanel::Backup::Queue::transport_backup::process_task(Cpanel::Backup::Queue::transport_backup=HASH(0x1af9150), cPanel::TaskQueue::Task=HASH(0x1b8a9f8), Cpanel::LoggerAdapter=HASH(0x1940a78)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 629 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 632 cPanel::TaskQueue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 237 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 237 cPanel::StateFile::Guard::call_unlocked(cPanel::StateFile::Guard=HASH(0x243d0a0), CODE(0x243d070)) called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 637 cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x243d340)) called at /usr/local/cpanel/bin/cpbackup_transporter line 151 eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 149 [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] warn [cpbackup_transporter] Upload attempt failed: Abort successful [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 220 ProFTPD Server (Hetzner Backup) [::ffff:78.47.193.182] [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> USER [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 331 Password required for [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> PASS .... [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 230 User logged in [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> TYPE I [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 200 Type set to I [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Upload attempt #2 starting for /home/Backup/2018-01-11/accounts/offroadi.tar.gz to /backup/2018-01-11/accounts/offroadi.tar.gz for destination: 500GB [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> PORT 144,76,75,239,215,125 [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 200 PORT command successful [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) >>> FEAT [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< 211-Features: [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< AUTH TLS [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< CCC [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< CLNT [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< EPRT [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< EPSV [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< HOST [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< LANG zh-CN.UTF-8;zh-CN;zh-TW.UTF-8;zh-TW;bg-BG.UTF-8;bg-BG;en-US.UTF-8;en-US*;es-ES.UTF-8;es-ES;fr-FR.UTF-8;fr-FR;it-IT.UTF-8;it-IT;ja-JP.UTF-8;ja-JP;ko-KR.UTF-8;ko-KR;ru-RU.UTF-8;ru-RU [2018-01-11 09:19:21 +0330] info [cpbackup_transporter] Net::FTP=GLOB(0x2cbf300) <<< MDTM
  

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  cPanelMichael

  • January 17, 2018 15:45

  Hello, Can you verify the destination FTP server has enough available space for the upload the backup archive to succeed? Thank you.

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  mohammadreza

  • January 18, 2018 13:04

  Hello, Can you verify the destination FTP server has enough available space for the upload the backup archive to succeed? Thank you.

  
  Hello yes we have 300 GB free on our backup space thanks

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  cPanelMichael

  • January 18, 2018 14:52

  yes we have 300 GB free on our backup space

  
  Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.

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