The account or domain may not exist error

Kurt Duane

• January 09, 2018 21:00

I've gotten this issue where the mail is frozen in the mail queue "The mail server could not deliver mail to "user@hostname". The account or domain may not exist, they may be blacklisted, or missing the proper dns entries." i think im getting user@hostname instead of user@mydomain.com

• 

  RadWebHosting

  • January 10, 2018 09:55

  Have you verified the dns and mx of your email accounts?

  0
• 

  cPanelMichael

  • January 10, 2018 15:15

  I've gotten this issue where the mail is frozen in the mail queue "The mail server could not deliver mail to "user@hostname". The account or domain may not exist, they may be blacklisted, or missing the proper dns entries." i think im getting user@hostname instead of user@mydomain.com

  
  Hello, Can you provide more information about the type of message that is in the mail queue? For instance, is it a bounced message stemming from email sent out through a PHP script on the account? If so, you may want to configure the PHP script to send out email using SMTP authentication instead of the PHP mail function. Thank you.

  0
• 

  Kurt Duane

  • January 12, 2018 06:42

  Hello, Can you provide more information about the type of message that is in the mail queue? For instance, is it a bounced message stemming from email sent out through a PHP script on the account? If so, you may want to configure the PHP script to send out email using SMTP authentication instead of the PHP mail function. Thank you.

  
  Hi, we've noticed that the dns is not pointed correctly and we are waiting for it to be pointed will this fix the issue here?

  0
• 

  cPanelMichael

  • January 17, 2018 16:17

  Hello, Yes, if the DNS for a domain name or the server's hostname does not properly resolve to the correct IP address, then it can lead to the issue you have reported. Thank you.

  0

Please sign in to leave a comment.