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Emails going to junk folder

lottware
Same problem here! We have 2 VPS with dedicated IP and it's impossibile to deliver correctly to Microsoft Account. SFP, DKIM and DMARC enable. Mail-tester give us 10/10 What's the problem? :( Sorry for my bad english but i'm italian.

Comments

11 comments

Date Votes
  • lottware
    @lottware, I'd recommend following anyjacks and enrolling in Microsoft's JMRP/SNDS, as in my experience, this typically eased delivery where Microsoft was previously filtering.

    Hi @cPWilliamL and thank you for your kind reply. I'm exactly in the same situation as @andyjacks - therefore - we have already registered our IPs with Microsoft"s JMRP and SNDS and this isn't listed as blocked. I have tried to send emails from various email addresses of different domains and from both my two VPS but you can see the result in this attachment.
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  • cPWilliamL
    @lottware, I'm afraid I don't speak Italian, so the screenshot is not helpful for me. Are you receiving bounce backs? If so, what is the error message cited in the bounce back? If you aren't receiving bounce backs, and find the message is not delivered, you should check the exim logs directly and provide that to Mircosoft support to show that they accepted the message.
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  • lottware
    @lottware, I'm afraid I don't speak Italian, so the screenshot is not helpful for me. Are you receiving bounce backs? If so, what is the error message cited in the bounce back? If you aren't receiving bounce backs, and find the message is not delivered, you should check the exim logs directly and provide that to Mircosoft support to show that they accepted the message.

    The messages is delivery, but it's always delivery in Junk folder - from every my domains (48) to every Microsoft account. See this attachment in english language of my Microsoft Account.
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  • lottware
    Sorry, i saw only now that @andyjacks has a different problem - my email goes to Junk folder, instead his are not delivered. Do i have to open a new thread?
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  • Infopro
    I've moved your posts into a new thread for you.
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  • lottware
    I've moved your posts into a new thread for you.

    Thank you - can someone help me?
    0
  • Infopro
    SFP, DKIM and DMARC enable. Mail-tester give us 10/10

    we have already registered our IPs with Microsoft"s JMRP and SNDS and this isn't listed as blocked.

    You might want to try contacting Microsoft about this. If everything is as you say working find on your end, the issue may be with Outlook.
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  • lottware
    You might want to try contacting Microsoft about this. If everything is as you say working find on your end, the issue may be with Outlook.
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  • cPanelMichael
    Hello @lottware, The following documents are the best place to start: Outlook.com Deliverability Support
    Thank you.
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  • Tearabite
    we had this same issue a few years ago. I finally opened a support request at Microsoft. They were actually surprisingly helpful and finally got it sorted out. They had been blacklisting our entire IP range based on one naughty IP months prior. Another option is to use a 3rd party email processor like SendGrid, which is free if you send under 40k (or something like that) emails per month.
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  • lottware
    we had this same issue a few years ago. I finally opened a support request at Microsoft. They were actually surprisingly helpful and finally got it sorted out. They had been blacklisting our entire IP range based on one naughty IP months prior. Another option is to use a 3rd party email processor like SendGrid, which is free if you send under 40k (or something like that) emails per month.

    Incredibile - thank you for your feedback.
    0

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