Changed Domain Name and Site Not Propagating

elemenno

• January 17, 2018 10:49

A client of mine purchase 3 domains and we initially set up the main domain as [removed] when creating the account in WHM. We completed the initial phase of the site, switched the nameservers on GoDaddy to ours and the site was up and live in less than 15 minutes. We later were told that same day that they wanted one of the other 3, [removed] to be the main site. So, we updated the refresh, retry and min TTL for the account, updated the account domain in WHM to [removed], reset the DNS zone for that account and updated the DNS records. That was over 2 days ago and [removed] still has yet to propagate. Can anyone provide any extra insight as to what might have happened? Seems like if the first one was ready in such a short time, changing to the new one should have been just as fast to propagate.

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  elemenno

  • January 17, 2018 15:52

  Forgot to add - their Outlook e-mail appears to be working fine as well, the only thing that is not live/working is the site itself.

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  cPanelMichael

  • January 18, 2018 18:10

  Hello, Have you tried clearing the browser and DNS cache on the machine you are accessing the website from to verify the data you are seeing isn't cached? How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation Thank you.

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