IMAP sync outlook 2013 + Roundcube (webmail)

Hello, Can someone help to explain more about how IMAP works with RoundCube in cPanel server? i found a difficulty to solve problem when one email account missing mails from last week. A. My current version setting are: 1. Server version cPanel = Version 68.0.26 (centos7). 2. Daily use webmail roundcube via chrome (Version 63.0.3239.132(64bit)). 3. Microsoft Outlook home and bussiness 2013 - Version 15.0.4997.1000 4. MDBOX 5. Dovecot B. Previous Setting at outlook 2013 before incident missing mails: "manually config #1" incoming email1.domainname.com port: 143 - no SSL outgoing email1.domainname.com port: 26 - no SSL The next day i change the configuration into: "manually config #2" incoming mail.domainname.com port: 993 - SSL outgoing mail.domainname.com port: 465 - SSL i saw some mails are missing after that in "sent" folder including "few folders and sub-folder" that i create myself via outlook 2013 which i believe should be the same data (sync) with cPanel webmail (rouncube). C. What i did: - change into previous setting again "manually config #1" no good result. - changing browser using mozilla. - test using different webmail squirrelmail and horde - no good result. Just curious why this behaviour happen in my server. Regards, Zurrie

cPanelMichael

January 18, 2018 19:26

i saw some mails are missing after that in "sent" folder including "few folders and sub-folder" that i create myself via outlook 2013 which i believe should be the same data (sync) with cPanel webmail (rouncube).

Hello, Check to verify you are subscribed to those additional folders in Roundcube: "Roundcube >> Settings >> Folders" Thank you.

Zurrie

January 18, 2018 20:09

Hello, Yes, already set that before the incident happen and i never change it. regards,

January 18, 2018 20:17

Hello, It seems like a potential issue with Outlook as opposed to the cPanel & WHM software. Check to see if any of the solutions on the following Microsoft forums thread helps: Outlook 2010 "Sent" forlder is not synch'ing with my Verizon/Yahoo web based mail. Thank you.

January 19, 2018 10:58

Hello, It seems like a potential issue with Outlook as opposed to the cPanel & WHM software. Check to see if any of the solutions on the following Microsoft forums thread helps: Thank you.

Hello, i have read the thread it seems only works with outlook 2010 only and it explain about how to activate "sent folder" which i did activate it (double check) with my outlook 2013 - the step by step explanation from Microsoft - overwrite webmail roundcube or 2. roundcube webmail overwrite outlook 2013 Regards, Zurrie

January 19, 2018 17:35

Hello, Could you open a support ticket using the link in my signature so we can take a closer look at your system? Thank you.

IMAP sync outlook 2013 + Roundcube (webmail)

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