Locked out from server

Yanuar Baskoro

• January 20, 2018 01:47

Hello fellow cPanel User. This occur yesterday January 19th, 2018 6.45AM (+7GMT) I've got info from my fellow Tech Support that one of our server got "Starting sshd: Privilege separation user sshd does not exist FAILED" messages. Shortly all function goes down except WHM. So I managed to access our server via IPMI console, but with no luck. I can't login with its credential, so I decide to reboot it. In the process I found that my "/" mounted as -ro, I still cant login to it via console, but strangely I can access it via WHM interface and there's no active process user except dbus and nscd What I've done is : full fsck - If I load Cloudlinux kernel 2.6.32-896.16.1.lve1.4.49.el6.x86_64, dracut will mount "/" as ro, indeed I can't login to console via IPMI and I can't login to WHM either because WHM tells me that its license is invalid/expired - dracut didn't mount the "/" as ro with Cloudlinux kernel "2.6.32-673.26.1.lve1.4.30.el6.x86_64" . but I still can't logon to console via IPMI. WHM login is doable but I can't do anything further than submitting cPanel ticket, but they can't help further due to lack of access since we can't bring sshd up

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  rpvw

  • January 20, 2018 11:09

  Have you tried the script that will provide a minimal, default configuration of SSH to allow you to log in. To use this script, you append the following to the url for WHM: /scripts2/doautofixer?autofix=safesshrestart eg

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  Yanuar Baskoro

  • January 20, 2018 11:57

  I have tried that but no luck, sshd refuse to start. I've contacted Cloudlinux about this issue. I'll update this thread since they haven't seen issue like this Thank you for replying anyway :)

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  cPanelMichael

  • January 22, 2018 15:24

  I've contacted Cloudlinux about this issue. I'll update this thread since they haven't seen issue like this

  
  Hello, Were they able to help you solve the issue? Thank you.

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  Yanuar Baskoro

  • January 23, 2018 08:41

  nope, they say my case is one of kind. A lot of package has been corrupted by unknown reason. Now I manage to transfer our server to another server in rescue layer. I'll let they continue after we finished, so they can continue investigating the case. I have another 2 weeks before datacenter suspend my server. Since mysql service refuses to start, I transfer all database as FRM, MYI and MYD. I'll let you know when they found something. 6TB of data are pain in the @## to move thou :(

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