AutoSSL & Remotely Hosted Domains?

ddovidenko

• January 20, 2018 23:05

I'm getting AutoSSL failures that according to the error indicate no AutoSSL will be generated for any of the domain including www and the main domain itself. In this case the error is because I use google suite for the domain, so of course mail points to google's webmail. How can I tell AutoSSL to ignore subdomains that resolve to external servers and just renew the cert for the main domain? The system failed to fetch the DCV (Domain Control Validation) file at ".com" resolved to an IP address "" that does not exist on this server. For the most current status, navigate to the "SSL/TLS Status" interface. You can also exclude domains from future renewal attempts, which would cease future notifications. The following domains will lose SSL coverage when the certificate expires: cpanel..com .com mail..com webdisk..com webmail..com www..com

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  Dryandra

  • January 21, 2018 10:48

  AutoSSL attempts to issue certificate which would covered all mentioned domain names. If some of domain names have A records which don't point to your server, they will fail DCV check. If domain name points to a server but DCV check is failed you need to investigate what causes that. Sometimes this is due to .htaccess files.

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  24x7server

  • January 21, 2018 14:07

  The domain "mail..com" resolved to an IP address "" that does not exist on this server

  
  This line here is the root cause of the issue. The domains that are hosted on the server and pointing properly to the same server are only considered for SSL generation via AutoSSL. Are these domain resolve to the proper IP address of the server/domain?

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  ddovidenko

  • January 21, 2018 21:29

  This line here is the root cause of the issue. The domains that are hosted on the server and pointing properly to the same server are only considered for SSL generation via AutoSSL. Are these domain resolve to the proper IP address of the server/domain?

  
  

  AutoSSL attempts to issue certificate which would covered all mentioned domain names. If some of domain names have A records which don't point to your server, they will fail DCV check. If domain name points to a server but DCV check is failed you need to investigate what causes that. Sometimes this is due to .htaccess files.

  
  Guys I understand that the issue is that the subdomain points to an external server. That is the whole point of my post. I don't want AutoSSL generating SSL for external subdomains. I want it to make it for all the subdomains and main domain that DO point to the server. However the error is telling me it won't make any of them because of the one subdomain. That's what I'm trying to fix.

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  cPanelMichael

  • January 22, 2018 15:40

  Hello, You can exclude domain names from AutoSSL using the "SSL TLS Status" option in cPanel: SSL TLS Status - Documentation - cPanel Documentation Thank you.

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  ddovidenko

  • January 22, 2018 17:23

  Hello, You can exclude domain names from AutoSSL using the "SSL TLS Status" option in cPanel:

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