Site are not loading
Why site are not loading after changed my site IP address?
50411
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Hello, Could you let us know the contents of the .htaccess file in that website's document root? Ensure to replace real domain names with examples. Thank you. 0 -
Hello, Could you let us know the contents of the .htaccess file in that website's document root? Ensure to replace real domain names with examples. Thank you.
Please note, Site working with this .htaccess files from old IP address. Only happened issue from changing new IP address. Now get back to old IP address then site loading started working. So please let me know that what happened from new IP address?RewriteEngine On # Force SSL: RewriteCond %{HTTPS} off RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301] # Force www: RewriteCond %{HTTP_HOST} !^www\. RewriteRule ^(.*)$ https://www.%{HTTP_HOST}%{REQUEST_URI} [E=HTTPS,R=301,L] # Security header Enable HSTS Header always set Strict-Transport-Security "max-age=31536000; includeSubDomains; preload" env=HTTPS # Security header Enable CSP # Header always set Content-Security-Policy "default-src 'self'" # Turn on IE8-IE9 XSS prevention tools Header always set X-XSS-Protection "1; mode=block" # Referrer-Policy Header always set Referrer-Policy "no-referrer-when-downgrade" # HTTP Public Key Pinning Header always set Public-Key-Pins "pin-sha256=\"1R8P1HRC7MAhzO96x9cN/gcCBBOhYhT/A88FrM+vfpA=\"; pin-sha256=\"hOF1upiO+xevnDEQ13g3aY3M3Uqa44RN5rVlwvU2WC8=\"; pin-sha256=\"grX4Ta9HpZx6tSHkmCrvpApTQGo67CYDnvprLg5yRME=\"; pin-sha256=\"lCppFqbkrlJ3EcVFAkeip0+44VaoJUymbnOaEUk7tEU=\"; max-age=5184000; includeSubDomains" # Secure cookie with HttpOnly # Header always edit Set-Cookie (.*) "$1; HTTPOnly" # X-Permitted-Cross-Domain-Policies Header always set X-Permitted-Cross-Domain-Policies "none" # HTTP Authentication with cgi/fastCGI RewriteCond %{HTTP:Authorization} .+ RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] # AutoSSL validation required HTTP redirects RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$0 -
Hello, Did you try clearing your browser and DNS cache to verify if the issue persists? EX: How To Clear Your DNS Cache - cPanel Knowledge Base - cPanel Documentation Thank you. 0 -
Hello, Could you open a support ticket so we can take a closer look? Thank you. 0 -
Hello, Could you open a support ticket so we can take a closer look? Thank you.
If we need open ticket with used new IP then we will get down site long time because support are not happened instantly?0 -
If we need open ticket with used new IP then we will get down site long time because support are not happened instantly?
You could keep the site on the previous IP address and note the behavior happens when changing the IP. Thank you.0 -
You could keep the site on the previous IP address and note the behavior happens when changing the IP. Thank you.
Support Request ID is: 92316070 -
Hello, To update, here's the response from one of our Technical Analysts on the support ticket: [QUOTE] Changing your IP address on the site violates the HSTS rule that appears to have previously been on the website. It looks like it has been removed from the .htaccess, but removing the code doesn't necessarily remove that header information because the .htaccess data gets cached in the local browser. HTTP Strict Transport Security - Wikipedia explains the HSTS protocol in detail. To clear this you may need to make a new .htaccess edit, changing the HSTS timeframe. This page has more information: Is it possible to disable HSTS redirection programmatically?
Thank you.0
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