home/retro/stats_bar.html error on login

Darren Summers

• February 07, 2018 12:22

Hi Guys, On 1 of my account on cPanel, I cannot log in due to the following error? Template::Exception: [TYPE]=[file] [INFO]=[parse error - home/retro/stats_bar.html.tt line 84-90: unexpected token (%) [% IF stat.pc.defined; stat.percent = stat.pc; [% IF stat.pc.defined; stat.percent = stat.pc; END; %]] [TEXT]=[ Anyone have a clue? It happens as soon as I try to login to cPanel via WHM

• 

  rpvw

  • February 07, 2018 18:35

  Looks like that account may be set to use the retro theme. Try changing it to the Paper Lantern theme and see if the error goes away. Full documentation at The modify_accounts Script - Version 68 Documentation - cPanel Documentation

  0
• 

  Darren Summers

  • February 09, 2018 08:37

  Hi The account is using Paper Lantern according to WHM, I only have Paper Lantern Installed.

  0
• 

  cPanelMichael

  • February 14, 2018 18:47

  Hello, Can you try forcing a cPanel update via the "/scripts/upcp --force" command to see if the issue persists? I noticed a similar error message reported in a support ticket where running "/scripts/upcp --force" solved the issue. Thank you.

  0
• 

  timmmmyboy

  • February 16, 2018 16:16

  We ran into the same issue with a ticket opened by a customer of ours and I can confirm that /scripts/upcp --force fixed it. Although our user was running paper_lantern they were using the retro style of it which appears to be what was causing an issue.

  0
• 

  cPanelMichael

  • February 16, 2018 16:42

  Hello, Could anyone facing this issue let us know which OS and version of cPanel is utilized on the affected system(s)? CloudLinux recently published a resolution to a bug with their LVE Manager package on systems using CloudLinux and cPanel version 70: LVEMAN-1203: fixed retro theme errors on cPanel EDGE (11.70); See: LVE Manager updated Thank you.

  0

Please sign in to leave a comment.