CSF Blocking Users Connection from Email

Adam Boustead

• February 08, 2018 04:11

Hi all, I have a customer that we provide email for who runs there email on Apple Mail. For some reason ConfigServer firewall is blocking IP connections from her IP stating; Failed IMAP login from *.*.*.* 10 in the last 3600 Seconds. I've double checked the passwords are correct and they can send / receive email fine when i get rid of the block. She has a dynamic IP so this is happening every day or so when her IP Changes. Would anyone be able to point me in the right direction.

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  Tearabite

  • February 08, 2018 14:38

  i've had a similar issue and it turned out there was another device in the customer's house with old login info that was trying to connect. Man, THAT took a while to troubleshoot/figure out!

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  cPanelMichael

  • February 12, 2018 17:11

  Hello @Adam Boustead, Let us know if the previous post helps. Thank you.

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