Convert Addon Domain to Account Workflow Issue

osirion

• February 09, 2018 05:25

Hi Guys, Was about to post this in the feature requests section; but thought its more of a bug than a feature request really so came to the forums to post it as I dont think you have a dedicated bug report system. Problem: Addon domain was converted and assigned a plan that had 1GB of disk space. Problem was that the account actually used up about 1.7GB of disk space. There was no easy way to check this otherwise I would of assigned a bigger plan from the get go. Result: Transfer commenced and "completed successfully", that is to say, it was no longer in the previous account as an addon domain. Having said that; the addon domains directory was still in the origin /public_html/ as well as /mail/ directories and its contents hadnt been moved (probably others as well, but thats what I picked up). I had to end up upgrading the destination account; then manually moving the directories over and chowning them. Then re-creating the mailboxes in cPanel and luckily it picked up the existing contents. Proposed Solution: - Simply advise that the addon domain requires "X" amount of resources. and/or - Don't allow the the user to continue without selecting a plan with appropriate resources or - Move everything across regardless of quota and just let the account over-use for the sake of the transfer; (in this case, 1.7GB / 1GB used). Thanks.

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  Infopro

  • February 09, 2018 10:50

  dont think you have a dedicated bug report system.

  
  There's a link on top of the forums here titled "Defects" that you can use to report an issue like this if you wish. cPanel Customer Portal

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  cPWilliamL

  • February 09, 2018 13:30

  I was debating on whether this should be a feature request or a case, as the documentation mentions a few times that you should ensure proper disk space prior to running the conversion. Regardless, I filed an improvement case for this issue under CPANEL-18560. Thanks for the report @osirion! In the future, please consider filing a ticket or contacting us directly regarding issues like this so we can ensure they are addressed.

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  osirion

  • February 09, 2018 14:35

  Thanks @cPWilliamL - much appreciated and will do so in the future!

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