MultiPHP Manager domain list is empty

ca2236

• February 13, 2018 10:11

Hello, This might get a little confusing, I will try to explain it properly. We have a non production site, that was named xyzdomain.com, we changed it to a different domain name (for various reasons) called abcdomain.com. Well, I wanted to test something, so I changed the domain back to the old name. However, when trying, I found that I couldn't because the first name was still in the system in various places even though I went to modify account and changed the domain name successfully. So, I removed the DNS zone for the old domain name, and then found I have to remove the valias file, then it allowed to switch the domain name back to the old one. The problem is, I don't think this was sufficient, because when I go to MultiPHP Manager in order to disable inheritance, but the domain list says its empty. I'm trying to google, and search the filesystem for where this might be set, but being newer to cpanel, I'm not certain I know what I'm looking for. Does anyone have any experience with setting a domain name back to what it was? note: I tried this again, with a different domain, but I didn't get the same errors, was this a fluke?

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  cPanelMichael

  • February 14, 2018 22:05

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look to see where data associated with the previous domain name (or modified one) may still exist? Thank you.

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  ca2236

  • February 15, 2018 15:15

  Thanks Michael, However, is there anyway to troubleshoot this through the forum? Thanks

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  cPanelMichael

  • February 15, 2018 16:46

  Hello, You could check to see if the inactive domain name exists at any of the locations referenced on the following post: Thank you.

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  ca2236

  • February 15, 2018 19:58

  Thanks! I will take a look and let you know soon.

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  ca2236

  • February 15, 2018 20:16

  The odd thing is, when change the domain name from olddomain to newdomain, it shows up fine. I looked in those places, a few were binary files, (so didn't look there) but the config files/directories didn't have the old name. I could just say leave it with the new name, but I would not like to have stray data around (or a broken system, whatever is going on) :(

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  cPanelMichael

  • February 15, 2018 20:33

  Hello, If you are unable to find the rogue entry, we'd need you to open a support ticket so we can take a closer look at the system. Thanks!

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  ca2236

  • February 15, 2018 21:59

  Hello Thanks for the offer, but I got it fixed. It wasn't in any of the files mentioned in the link you shared, it was a different spot and caused by something else. Thanks for pointing me in the right direction :)

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  cPanelMichael

  • February 15, 2018 22:00

  Hello, I'm glad to see you were able to solve the issue. Do you mind sharing where it was located? Thanks!

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  ca2236

  • February 15, 2018 22:04

  the old domain was in /etc/ssldomains and /etc/userdatadomains the /etc/userdatadomains entry referenced a parked domain, so I looked there and unparked it. I manually removed it from SSLdomains, though that might be controlled with one of the SSL managers, maybe. I tested changing the domain back to what I want it in cpanel and it worked fine.

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