Backups Failing

dstana

• February 20, 2018 16:51

Backups are failing on our server. Looking through the logs it lists the process as "exiting with error code 1". There's plenty of space and running pkgacct creates a backup normally. What else should I start looking at?

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  cPanelMichael

  • February 21, 2018 12:09

  Looking through the logs it lists the process as "exiting with error code 1".

  
  Hello, Could you verify which version of cPanel is installed on this system? Also, is there any additional information in the backup logs before or after that error code? For instance, does it appear at a particular section of the log? Thank you.

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  dstana

  • February 21, 2018 22:21

  We're running 68.0.29 on Cent7. The error appears during the backup process, it just moves on to the next account after that. There doesn't seem to be any particular pattern. Some have more than 1 fail in a row, some are between two accounts that were able to backup normally.

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  24x7server

  • February 22, 2018 05:55

  Hi, Can you paste the last 50 lines from the backup logs here? # tail -50 /usr/local/cpanel/logs/cpbackup/

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  cPanelMichael

  • February 22, 2018 15:34

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. Thank you.

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