Unable to access cPanel through browser

Olivier Habineza

• February 23, 2018 10:38

Hi, I can't access cpanel, whenever I try mydomain.com/cpanel I am redirected to my host server htpps://serverdomain.com:2083 with mozilla displaying try again error message. What should I do to access cpanel login page? Please I need help!

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  cPanelMichael

  • February 23, 2018 16:09

  Hello, The following option is enabled by default under the "Redirection" tab in "WHM >> Tweak Settings": Choose the closest matched domain for which that the system has a valid certificate when redirecting from non-SSL to SSL URLs. Formerly known as "Always redirect to SSL/TLS" Can you verify if valid SSL certificate is installed for your server's hostname on the cpsrvd service (WHM >> Manage Service SSL Certificates)? Also, are you using the AutoSSL feature for the affected account? Thank you.

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  Olivier Habineza

  • February 23, 2018 16:37

  Hi , Thanks for your quick reply, redirection is on, Valid SSL certificate is not listed under service (WHM >> Manage Service SSL Certificates) and I am not using AutoSSL on that account, it's on Reset to Feature List Setting.

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  cPanelMichael

  • February 26, 2018 18:50

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.

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  Olivier Habineza

  • February 26, 2018 19:50

  Hello, I am very sorry I am new to this forum how should I do that? I couldn't find the link. Thank you

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  cPanelMichael

  • February 26, 2018 19:51

  Hello, Here's the URL you can use: Create Support Ticket - Version 68 Documentation - cPanel Documentation Thank you.

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