New Subdomain does not appear in Zone Transfer

Hassan Khan Yusufzai

• February 27, 2018 13:09

Hello, I have to add MX records for the new subdomain for mailgun. But the problem is that in zone transfer newly created subdomain is not appearing. Steps That I followed: 1- Created new subdomain with email.mysitename.com 2- Went to Zone Transfer 3- Subdomain is not appearing Help Will be appreciated.

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  cPanelMichael

  • February 27, 2018 18:25

  Hello, Can you clarify which "Zone Transfer" option you are using? Are you using cPanel & WHM or is this related to an option on the interface offered by MailGun? Thank you.

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  Hassan Khan Yusufzai

  • February 27, 2018 18:35

  Hello, Can you clarify which "Zone Transfer" option you are using? Are you using cPanel & WHM or is this related to an option on the interface offered by MailGun? Thank you.

  
  I am using cpanel.

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  cPanelMichael

  • February 27, 2018 18:38

  Hello, Zone Transfer is not an option provided by cPanel & WHM. Can you take a screenshot of the option you see so we can verify if it's a third-party plugin? Thank you.

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  Hassan Khan Yusufzai

  • February 27, 2018 18:48

  Hello, Zone Transfer is not an option provided by cPanel & WHM. Can you take a screenshot of the option you see so we can verify if it's a third-party plugin? Thank you.

  
  Thanks for the reply again! My bad :/ Its "Zone Editor" You are right! Additionally, All I am trying to do is to create an email.mysite.com subdomain and configure this subdomain domain with mailgun.org. Mailgun requires MX records and DNS records to be set for the subdomain. Can you Further guide me how do I configure it with mailgun? Regards, -Hassan

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  cPanelMichael

  • February 27, 2018 20:14

  Hello, You can browse to "cPanel >> Zone Editor >> Manage >> Add Record >> Add MX Record" and replace the "name" field with the subdomain name instead of the parent domain name. Thank you.

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