Not Receiving Email Forwards Problem

chotty

• February 28, 2018 00:48

Hello. I'm having a problem with email forwarding. Before this everything works fine (forward to gmail & yahoomail). I tried to sent dummy email to my info@subdomain.com, it still receive in Webmail but not in forwarding email address. I have checked cPanel email forwarding settings & trace it. Everything works fine. So any idea how to fix this problem? Thank you in advance.

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  cPanelMichael

  • February 28, 2018 15:24

  Hello, Can you let us know the output to /var/log/exim_mainlog when sending the test message? EX: exigrep test-message-subject /var/log/exim_mainlog
  Please also see this thread: Thank you.

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  chotty

  • March 01, 2018 07:12

  Hello Michael, thanks for reply. Below is the output of test message in exim_mainlog that you requested. Thank you. - Removed -

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  Infopro

  • March 01, 2018 09:03

  Please remove all actual domain names, emails and IP addresses from the output and then repost it. Thanks.

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  chotty

  • March 01, 2018 12:29

  I'm so sorry. Here is the new one. Thank you. +++ 1erJBE-0002H7-BK has not completed +++ 2018-03-01 16:03:08 1erJBE-0002H7-BK H=mail-yw0-f182.google.com [209.85.161.182]:39973 Warning: Message has been scanned: no virus or other harmful content was found 2018-03-01 16:03:08 1erJBE-0002H7-BK <= dummy1@gmail.com H=mail-yw0-f182.google.com [209.85.161.182]:39973 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2663 id=CAMj9vOdo3ibnpz0hFy3koahVOXfJNhR1SE4BJvieizUZeGLLHw@mail.gmail.com T="testforward3" for info@subdomain.com 2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com O=info@subdomain.com E=dummy3@yahoo.com M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver 2018-03-01 16:03:08 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com S=info@subdomain.com 2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection outbound 1519891388 1erJBE-0002H7-BK subdomain.com dummy3@yahoo.com 2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com O=info@subdomain.com E=dummy2@gmail.com M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver 2018-03-01 16:03:08 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com S=info@subdomain.com 2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection outbound 1519891388 1erJBE-0002H7-BK subdomain.com dummy2@gmail.com 2018-03-01 16:03:08 1erJBE-0002H7-BK => info R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 gIT+Lryzl1rIIgAA8agXhA Saved" 2018-03-01 16:03:10 1erJBE-0002H7-BK ** dummy2@gmail.com (info@subdomain.com) R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.24.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 [103.8.24.141] The IP address sending this message does not have a PTR\n550-5.7.1 record setup. As a policy, Gmail does not accept messages from IPs\n550-5.7.1 with missing PTR records. Please visit\n550-5.7.1 Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo | Postmaster Help - SLN3434 2018-03-01 16:03:12 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 16:03:15 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 16:03:17 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 16:03:19 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 16:03:19 1erJBE-0002H7-BK == dummy3@yahoo.com (info@subdomain.com) R=lookuphost T=remote_smtp defer (-45) H=mta7.am0.yahoodns.net [74.6.137.65]: SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 18:12:02 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com O=info@subdomain.com E=dummy3@yahoo.com M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver 2018-03-01 18:12:02 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com S=info@subdomain.com 2018-03-01 18:12:03 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 18:12:05 1erJBE-0002H7-BK [66.218.85.52] SSL verify error: depth=0 error=certificate has expired cert=/C=US/ST=CA/L=Sunnyvale/O=Yahoo! Inc./CN=*.am0.yahoodns.net 2018-03-01 18:12:06 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 18:12:07 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 18:12:09 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 18:12:11 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see 2018-03-01 18:12:11 1erJBE-0002H7-BK == dummy3@yahoo.com (info@subdomain.com) R=lookuphost T=remote_smtp defer (-45) H=mta7.am0.yahoodns.net [74.6.137.64]: SMTP error from remote mail server after pipelined MAIL FROM: SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see
  

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  cPanelMichael

  • March 01, 2018 17:31

  2018-03-01 16:03:10 1erJBE-0002H7-BK ** dummy2@gmail.com (info@subdomain.com) R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.24.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 [103.8.24.141] The IP address sending this message does not have a PTR\n550-5.7.1 record setup. As a policy, Gmail does not accept messages from IPs\n550-5.7.1 with missing PTR records. Please visit\n550-5.7.1 Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo | Postmaster Help - SLN3434
  Hello, It looks like Gmail is blocking the delivery due to the lack of a RDNS record, and Yahoo is blocking the delivery due to user complains. The first step to solve this issue is to ensure your server is following the guidelines we document at: How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation Thank you.

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  chotty

  • March 02, 2018 13:31

  Hello. Thanks for reply. I read the link above & somehow I don't know where to start. May I know what should I do next to fix this problem? Thank you.

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  cPanelMichael

  • March 02, 2018 14:52

  Hello, To start, you should reach out to your data center or hosting provider to have them setup a RDNS record from your server's IP address pointing to your server's hostname. That should address the initial error message from Gmail that was noted in your logs. Thank you.

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  chotty

  • March 05, 2018 12:47

  Hello. Thanks for your help. I will contact with my hosting provider & see what they can help. Anything I will update here. Thank you.

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