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Sites failing after server transfer

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4 comments

  • cPanelMichael
    Hello, Generally, you'd want to follow the instructions we document at: How to Move All cPanel Accounts from One Server to Another - cPanel Knowledge Base - cPanel Documentation Can you verify if you did this, and if not, see if using WHM >> Home >> IP Functions >> IP Migration Wizard solves the issue? Thank you.
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  • Ishware
    Looking at the link, here's how my process compared to it: 1. Set up new server with cPanel/WHM - yes, done 2. Copy all accounts to new server - yes, using transfer tool from new server connecting to old, copying all packages and accounts 3. Shut down old server - is currently shut down 4. Change the new server"s main IP address to the old server"s IP address. - no, because the new server's IP is different 5. Change the IP address of all accounts to the correct IP address. -in the IP migration tool, all sites show the new IP correctly. I have run the tool now. Clustering is not an issue; this is a standalone server. SSL is not an issue at this time, and I have a valid license else I couldn't get into cPanel/WHM. I don't yet know if any problems were fixed, but running this command: find /var/cpanel/ -type f -readable -writable -exec grep "192.99.1.211" {} \; > 211.txt ...has yielded a number of results, which I'm poking through now. EDIT: I've done two more searches limited to /var/cpanel/users and /var/cpanel/userdata --- no results found this time, so maybe this has it fixed. Will bump with a fresh reply later if things fail later today...
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  • Ishware
    Loading cpanel.[anydomain.ext] goes to the live domain for the first account created on the server now. So this is new behaviour since this morning running the the migration tool this morning......... edit: I've gone into Tweak Settings and disabled, saved, reinabled proxy domains - and will test in a few minutes.
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  • cPanelMichael
    Hello, I encourage you to open a support ticket using the link in my signature if you continue to notice any issues so we can take a closer look at the affected system. Thank you.
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