Manage SSL Hosts issues

PCZero

• March 07, 2018 16:17

Looking around my server as I do on occasion I ventured into SSL/TLS -> Manage SSL Hosts tonight. When I was browsing through the list of domains, I see several that have the red unlocked icon instead of the green locked icon. When I click on the domain name it resolves to a 500 ISE with the text "cpsrvd Server at server.hostname.com". What causes this and how do I fix it?

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  cPanelMichael

  • March 08, 2018 14:25

  Hello, The red unlocked icon indicates a SSL certificate is not installed on that domain name or subdomain. Thus, attempting to access the URL will fail because it's the "https" URL. Do you have AutoSSL enabled on this server? If so, you can review the "Logs" tab in "WHM >> Manage AutoSSL" to see why a certificate for the domain name with the red unlocked icon wasn't installed as part of the AutoSSL check. Thank you.

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  PCZero

  • March 08, 2018 14:45

  12:48:03 AM WARN The domain "www.yyy.mydomain.com" failed domain control validation: "www.yyy.mydoamin.com" does not resolve to any IPv4 addresses on the internet.

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  cPanelMichael

  • March 08, 2018 14:48

  Hello, The error message suggests AutoSSL could not issue a SSL certificate to that domain name because it doesn't resolve to an IP address associated with the cPanel server. Is that domain name using remote name servers? If so, ensure you add the "A" record for the subdomain and it's "www" prefix at the DNS host of it's parent domain name. Thank you.

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  PCZero

  • March 08, 2018 15:48

  All names that are having issues are sub-domains using the server's name servers. I'll look to see if the A records are missing for some reason.

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  PCZero

  • March 08, 2018 22:58

  Michael once again I owe you a big thank you. Everything is resolved. In addition to several A Name records missing, two clients had not deleted some add on domains they no longer had registered. I really do appreciate that you are so helpful and patient with me. I realize that some (maybe even many) of the questions I ask are not exactly true cPanel issues. the fact you continually go out of your way to assist is not lost on me at all. Please treat youtself to an extra chocoltae chip cookie at lunch tomorrow. :) Thanks!

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