Installed AutoSSL But Browsers Show Error Due to Common Name.

pendias

• March 17, 2018 08:25

Hello, I recently added two more addon domains to the total of 10 already added in cPanel, and ran AutoSSL to be installed. cPanel successfully installed Comodo autossl on both the addon domains however, browsers like chrome, firefox still gives privacy error and doesn't recognize the SSL. Further, I checked the installation at SSL Checker - SSL Certificate Verify and it shows 'Common Name' of the primary domain than of the addon domain. For example, it shows the 'Common Name' as primarydomain.com instead of addondomain.com when the autossl is installed on addondomain.com. Considering this might be the problem as to why the browsers are giving error, can you help me to resolve this issue and have the addondomain.com correctly listed as 'Common Name?' Thank you in advance.

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  24x7server

  • March 17, 2018 14:51

  Hi, Can you reverify if the validation through AutoSSL worked an that SSL were installed on those domains properly? Please check the SSL host to see if the certificate is seen there.

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  pendias

  • March 18, 2018 15:27

  Hello, You're right, I don't see the SSL installed when checked under Manage SSL Hosts. I deleted directory .well-known/ and tried re-installing it thrice, but no luck. Can someone help me sort out this?

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  cPanelMichael

  • March 19, 2018 20:58

  Hello, Can you browse to the "Logs" tab in "WHM >> Manage AutoSSL" and review the most recent log file for the account associated with those addon domain names? Let us know of any specific error messages you see in the output. Thank you.

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  pendias

  • March 20, 2018 11:01

  Hello, Can you browse to the "Logs" tab in "WHM >> Manage AutoSSL" and review the most recent log file for the account associated with those addon domain names? Let us know of any specific error messages you see in the output. Thank you.

  
  Hi Michael, Nope, there's no error generated for those addon domains as the SSL is getting installed. However, browsers still show warning, so I checked the two domains at > Manage AutoSSL" is about subdomains of those two addon domains which is not a concern for me.

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  cPanelMichael

  • March 21, 2018 16:24

  Hello, Can you open a support ticket so we can take a closer look? Create Support Ticket - Version 68 Documentation - cPanel Documentation Thank you.

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