One or no Content-Type headers, not 2

Motester

• March 20, 2018 08:27

Hi, I'm hoping someone can help with this. Confirmation mail to our website users is being returned with: host outbound.mailspamprotection.com [96.127.xxx.xxx] SMTP error from remote mail server after end of data: 550 Messages should have one or no Content-Type headers, not 2. We are receiving the associated Admin emails (which are on a local server/domain) but the user, on any other domain, receives nothing. We've tried testing with many different domains, nothing gets through. We have tried with and without an SMTP mailer, and our ISP says it is not their problem, but originates within the Wordpress/plug-in installation. Is it possible to find out what is adding the headers and prevent it? Would that fix it, or just move the problem somewhere else? Many thanks

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  cPanelMichael

  • March 20, 2018 20:41

  Hello, Can you verify if any specific entries appear in /var/log/exim_rejectlog or /var/log/exim_mainlog during the failed delivery attempt? Thank you.

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  Motester

  • March 20, 2018 22:37

  Support at the ISP says: "In the reject logs there is no information about emails that are rejected as the entries inside are not relevant. In the main exim log however there are records about the emails that are bounced: Code: 2018-03-20 07:36:46 1eyGVS-0000zX-0d <= s***@*****.co.uk H=(www.*****.co.uk) [109.199.116.136]:51634 P=esmtpsa X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no A=dovecot_login:***@****.co.uk S=2837 id=fb8cf068098b1d52416b8d6f5a6f6606@www.******.co.uk T="[XXXXX] Listing Claim Request Approved" for j****_75@hotmail.com 2018-03-20 07:36:46 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1eyGVS-0000zX-0d 2018-03-20 07:36:49 1eyGVS-0000zX-0d ** j****_75@hotmail.com R=se_lookuphost T=remote_se_smtp H=outbound.mailspamprotection.com [184.154.XX.XXX] X=TLSv1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=yes: SMTP error from remote mail server after end of data: 550 Messages should have one or no Content-Type headers, not 2. 2018-03-20 07:36:49 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1eyGVS-0000zX-0d 2018-03-20 07:36:49 1eyGVV-0000zq-Kg <= <> R=1eyGVS-0000zX-0d U=mailnull P=local S=4368 T="Mail delivery failed: returning message to sender" for s***@******.co.uk 2018-03-20 07:36:49 1eyGVS-0000zX-0d Completed
  The information in the logs don't provide any useful information about what actually causes the issue." Attached file may also shed some light.

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  cPanelMichael

  • March 21, 2018 15:59

  Hello, The information you provided suggests there's an issue with the WordPress plugin you are using to send the email. It suggests the plugin is adding multiple "TO" entries in the message header. Have you reported this to the WordPress plugin developer to verify if it's a known issue or a bug with their plugin? Also, you may want to try using a different SMTP plugin to rule out the existing plugin as the source of the issue. Thank you.

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  Motester

  • March 22, 2018 09:44

  Many thanks, We've tried without an SMTP plugin and with different SMTP plugins. I think you're right and it can only originate with the plugin which is originating the emails. Thanks again for your input.

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