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Norton Identity Safe enabled issue

PeteS
Has anyone else noticed that starting 2-3 months back that the password manager in NIS, Identity Safe, stopped loading the password into the WHM login screen, unless you clicked it multiple (5-20) times? This improved with a recent IS update, but still requires more than one click. Even worse, WHM screens hang and dramatically (in FF and Chrome) unless the IS extension is disabled. Example: load the EXIM config screen (1 second w/o IS, 10+ with it), same for clicking the Advanced tab. Again, this improved some, but is not fixed. Often a FF slow script warning will pop-up. This is not limited to WHM, other sites do it as well but is most noticeable in WHM (where I spend a lot of time). I bring the question here because I've found other users with the same OS, etc. as I have who claim no issue anymore. (Win 10 Pro 1709 64 bit, FF 59.0.1 64 bit, NIS IS 5.2.2.19) So I'm wondering if WHM is a worst case scenario, and am trying to help prompt Symantec to get on it! Thanks, for any feedback...

Comments

4 comments

Date Votes
  • cPanelMichael
    Hello Pete, I'll leave this thread open for feedback from other users that may also use this application. You may also want to post to the Norton Support Forums if you have not already done so: Norton Toolbar | Norton Identity Safe | Norton Community You may also want to review some of the existing topics there, as it looks like they may have just released a new version. Thank you.
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  • PeteS
    Hello Pete, I'll leave this thread open for feedback from other users that may also use this application. You may also want to post to the Norton Support Forums if you have not already done so:
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  • PeteS
    I know it's been some time, but ultimately it all began to work again. Norton took my feedback and was able to recreate the issue. IT took a few releases but the login issue is solved, and the WHM pages load fine now. It had something to do with IS searching through all fields for possible fill-in. (Think things like the Exim advanced page... so many fields. lol) I didn't note the first working version, but Password Manager (new name) now at V6.2.2.1 works great again.
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  • cPanelMichael
    Hi @PeteS, It's good to know the issue was solved. Your update to this thread is very much appreciated. Thanks!
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