Avoid unsuspend of email account

madpato

• March 21, 2018 13:25

Hello i have a customer which has an email user that is sending spam (with an infected computer i presume), what i do is suspend the account from the cpanel email admin, but the same user later has its email account unsuspended and sending spam again. Is there a way to force the suspension as root? I believe they just access cpanel with their user and unsuspend the email account. I have warned the user to stop this action, or i will suspend the entire account (something i dont want to use unless as a last resort), but they claim they dont do that. Thats why i wanted to ask if there is some sort of work around for this to force the suspension. Regards

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  cPanelMichael

  • March 21, 2018 18:30

  Hello, You'd need to suspend outgoing email for the entire cPanel account if you want to prevent them from unsuspending it via cPanel. We document how to do this at: WHM API 1 Functions - suspend_outgoing_email - Developer Documentation - cPanel Documentation EX: whmapi1 suspend_outgoing_email user=user123
  Thank you.

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  Kelli

  • April 24, 2018 13:27

  Hello madpato, I'm looking into a small feature that would help you here, so that you don't need to suspend sending email on the entire cPanel account. I have 2 questions for you. As root, you want to prevent your customers from unsuspending their email account. More specifically: * Are you wanting to suspend the ability to send email, or suspend the ability to even log into the email account? * Are you using UAPI to do the suspension or are you going into the cPanel interface?

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