Spam Score almost always blank

Hi, I've searched through all the forums and I can't find an explanation for this from my mail delivery report. Almost all the Spam Scores are blank, and those that aren't are "0". Apache Spamassassin is enabled and monitored in Home > Service Configuration > Service Manager. Apache Spamassassin service as well as exim, etc, has been restarted. In Tweak settings Enable Apache SpamAssassin" spam filter is ON In Exim Configuration Manager, Apache SpamAssassin": Forced Global ON is ON From the console, spamd appears to be running:

root@server [/root]# ps aux|grep spamd

root     10427  1.2  2.5 218588 103380 ?       Ss   00:47   0:08 /usr/local/cpanel/3rdparty/perl/524/bin/perl -T -w /usr/local/cpanel/3rdparty/bin/spamd --max-spare=1 --max-children=3 --allowed-ips=127.0.0.1,::1 --pidfile=/var/run/spamd.pid --listen=5 --listen=6

root     10648  0.2  2.4 219900 98680 ?        S    00:51   0:00 spamd child

root     11300  0.0  0.0 103380  2032 pts/0    R+   00:58   0:00 grep spamd

Why else might the spam score be blank all the time?

tudorh

April 05, 2018 01:39

Support ticket logged: #9414265

cPanelLauren

April 05, 2018 14:03

Hi @tudorh Thank you for including the support ticket ID. I checked the ticket and it would appear that the issue with SpamAssassin was caused by a networking or firewall issue, specifically an inability for exim to communicate with spamd as a result of a customization or modification. The connection from the server's local IP address was not being recognized. In order to resolve this, the analyst added the server's local IP to WHM " Spamd Startup Configuration " "Allowed IPs" section Thank you, [COLOR=rgb(0, 0, 0)]

Spam Score almost always blank

Comments

Didn't find what you were looking for?