create_user_session.php was not found on this server

Evan Ferroli

• April 07, 2018 08:28

Hello Cpanel community, I recently created the web hosting company with WHMCS and adding a server with cPanel connection, the moment I try to connect, it puts me the message of error: cPanel API Unreachable: Not Found The requested URL /json-api/create_user_session.php was not found on this server. For information, I have version 7.4.2 of WHMCS and it is an official version. I have read all the WHM and cPanel documents related to this problem, but nothing has worked. Could you help me? Regards, Evan Ferroli Touiti

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  Evan Ferroli

  • April 09, 2018 12:06

  Hello, Here is the result of whmcs logs: 51591

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  cPanelLauren

  • April 09, 2018 15:20

  Hi @Evan Ferroli Can you tell me, do you have CSF enabled on the cPanel server? If so, does the error persist if you temporarily disable it and it's rules. You can do this by running the following: csf -x iptables --flush
  Then test if you're able to connect with WHMCS Once complete just run csf -e
  To re-enable CSF Thank you,

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  Evan Ferroli

  • April 09, 2018 18:24

  Hi @

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  cPanelLauren

  • April 09, 2018 18:50

  Hello, The error message you're receiving indicates an inability for WHMCS to connect to the server. If you followed the instructions I provided to disable CSF and its rules added to iptables I'd like to know if there are any associated errors in the cPanel error logs when attempting to access the server using WHMCS. The cPanel error logs are located at /usr/local/cpanel/logs/error_log Thank you,

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  Evan Ferroli

  • April 10, 2018 11:49

  Hello, The servers are renting free and they use vista-pannels so I do not know or disable it.

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  cPanelLauren

  • April 10, 2018 12:12

  Hello, I'm not sure what that means, are you indicating that the server does not have cPanel installed only WHMCS? Thank you,

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  Evan Ferroli

  • April 10, 2018 16:57

  Hello, No, it is Cpanel but it can change. My cpanel: [removed] My servers: [removed]

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  Evan Ferroli

  • April 10, 2018 17:12

  I just bought cpanel. I will try to reinstall it. I tell you later if it works.

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  cPanelLauren

  • April 10, 2018 17:17

  Hello, Ok, please let us know if you continue to experience issues. Thank you,

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  Evan Ferroli

  • April 10, 2018 18:12

  Ok

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