[EA-7780] mod_cpanel CPU usage

Nirjonadda

• March 23, 2018 11:49

I have enabled mod_cpanel but this module doing high server load.

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  cPanelMichael

  • April 30, 2018 14:21

  Hello, We are tracking additional reports of high load averages when mod_cpanel is enabled (even with the fix from case EA-7387) as part of internal case ZC-3819. I'll update this thread with more information on the status of this case as it becomes available. If anyone else continues to face the same issue, please feel free to reply to this thread or open a support ticket referencing case EA-7441 so we can get a better idea of how many systems are affected. Thank you.

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  Nirjonadda

  • April 30, 2018 15:04

  Hello, We are tracking additional reports of high load averages when mod_cpanel is enabled (even with the fix from case EA-7387) as part of internal case EA-7441. I'll update this thread with more information on the status of this case as it becomes available. If anyone else continues to face the same issue, please feel free to reply to this thread or open a support ticket referencing case EA-7441 so we can get a better idea of how many systems are affected. Thank you.

  
  But I get case CPANEL-20069 is tracking this issue from support tickets.

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  cPanelMichael

  • April 30, 2018 15:13

  But I get case CPANEL-20069 is tracking this issue from support tickets.

  
  Hello, That's the same case, but it was renamed to ZC-3819. Thank you.

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  Nirjonadda

  • May 29, 2018 23:44

  Hello, That's the same case, but it was renamed to EA-7441. Thank you.

  
  Does this issue fixed?

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  cPanelMichael

  • May 30, 2018 12:52

  Does this issue fixed?

  
  Hello, There's no update to report at this time. The case is still open, and we are actively monitoring new reports of this happening. Can you confirm that you are still experiencing this problem? Thank you.

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  cPanelMichael

  • August 13, 2018 18:08

  Hello Everyone, We're seeking access to an affected system to help determine the potential cause of this problem. Is anyone still experiencing this issue? If so, can you open a

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  Rodrigo Gomes

  • August 13, 2018 21:11

  Hello Everyone, We're seeking access to an affected system to help determine the potential cause of this problem. Is anyone still experiencing this issue? If so, can you open a

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  cPanelMichael

  • August 22, 2018 18:29

  Hello Everyone, Good news! We published a solution for this issue as part of today's EasyApache 4 maintenance release: EA-7780 - mod_cpanel causing load issues Let us know if you encounter any additional issues after updating your system with the latest EA4 RPMs. Thank you.

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  Nirjonadda

  • August 22, 2018 21:23

  So its fixed in mod_cpanel 1.3-1.1.3.cpanel ?

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  cPanelMichael

  • August 22, 2018 21:28

  New So its fixed in mod_cpanel 1.3-1.1.3.cpanel ?

  
  Yes, that's correct: # rpm -qa|grep ea-apache24-mod_cpanel ea-apache24-mod_cpanel-1.3-1.1.3.cpanel.x86_64
  Thank you.

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  Rodrigo Gomes

  • August 29, 2018 20:28

  Hello, Why did not I get the update yet? Is it because of CloudLinux? [~]# rpm -qa|grep ea-apache24-mod_cpanel ea-apache24-mod_cpanel-1.2-1.el7.cloudlinux.x86_64
  

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  cPanelMichael

  • August 30, 2018 14:15

  Why did not I get the update yet? Is it because of CloudLinux?

  
  Hi @Rodrigo Gomes, You are correct. CloudLinux publishes their own set of EasyApache 4 RPMs. It's currently published as part of their beta EA4 release: Beta: EasyApache 4 updated Thank you.

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