Installation process was unable to synchronize error

rohit09

• April 12, 2018 02:02

The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer. What I'm using is 6.9 64bits Centos How could I fix this :( Thanks [QUOTE] [2018-04-12 02:02:17 -0500] see RPM Installation Failures - cPanel Knowledge Base - cPanel Documentation for more information (in cleanup) Can't call method "info" on an undefined value at ./updatenow.static line 40813 during global destruction. 2018-04-12 02:02:18 982 (DEBUG): The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file... 2018-04-12 02:02:18 988 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer. Removing /root/installer.lock. [root@DAL-81371 home]#

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  cPanelMichael

  • April 12, 2018 14:11

  Hello @rohit09, Can you check to verify that connections to httpupdate.cpanel.net are possible? EX: host httpupdate.cpanel.net ping httpupdate.cpanel.net
  Thank you.

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  Deker

  • October 05, 2018 11:30

  I'm facing same issue with the exact same error. I had cpanel installed on this server till yesterday. I installed cloudlinux on my server yesterday and restarted the server but the OS has crashed and I had to reinstall the OS. This time I installed the Cloudlinux first (successfully) and then tried to install cpanel, but now facing this error. Is there any fix for this odd problem? Here is the output of host and ping commands: # ping httpupdate.cpanel.net PING httpupdate.cpanel.net (72.29.88.74) 56(84) bytes of data. 64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=1 ttl=46 time=216 ms 64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=2 ttl=46 time=217 ms 64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=3 ttl=46 time=215 ms 64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=4 ttl=46 time=215 ms 64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=5 ttl=46 time=215 ms 64 bytes from 72-29-88-74.static.hostdime.com (72.29.88.74): icmp_seq=6 ttl=46 time=216 ms
# host httpupdate.cpanel.net httpupdate.cpanel.net has address 216.14.113.158 httpupdate.cpanel.net has address 208.74.121.39 httpupdate.cpanel.net has address 67.227.128.74 httpupdate.cpanel.net has address 209.85.80.214 httpupdate.cpanel.net has address 67.205.110.4 httpupdate.cpanel.net has address 69.73.140.17 httpupdate.cpanel.net has address 67.159.2.2 httpupdate.cpanel.net has address 216.38.56.98 httpupdate.cpanel.net has address 208.100.0.204 httpupdate.cpanel.net has address 70.87.220.252 httpupdate.cpanel.net has address 67.222.0.10 httpupdate.cpanel.net has address 66.23.237.210 httpupdate.cpanel.net has address 83.170.94.2 httpupdate.cpanel.net has address 94.75.231.77 httpupdate.cpanel.net has address 63.247.66.98 httpupdate.cpanel.net has address 66.71.244.18 httpupdate.cpanel.net has address 204.10.37.146 httpupdate.cpanel.net has address 208.43.108.66 httpupdate.cpanel.net has address 208.109.109.239 httpupdate.cpanel.net has address 76.76.26.254 httpupdate.cpanel.net has address 74.50.120.123 httpupdate.cpanel.net has address 85.13.201.2 httpupdate.cpanel.net has address 72.29.88.74 httpupdate.cpanel.net has address 103.252.152.1 httpupdate.cpanel.net has address 208.43.129.162
  

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  cPanelMichael

  • October 23, 2018 17:52

  Hello @Deker, Can you confirm if the issue was temporary, or if it continues to be a problem? Thank you.

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