Service status shows services down question

mohammadreza

• April 21, 2018 14:23

Hello All my service Status show Down,But i'm check from SSH and They are running without any issues, How i can show Current status on Service Status UI? Thank You very much

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  Jcats

  • April 22, 2018 14:03

  Hello, What happens if you run: /scripts/restartsrv_chkservd
  Wait 5 minutes, any change in the status? If not, can you post recent output of /var/log/chkservd.log

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  mohammadreza

  • April 22, 2018 17:15

  Hello, What happens if you run: /scripts/restartsrv_chkservd
  Wait 5 minutes, any change in the status? If not, can you post recent output of /var/log/chkservd.log

  
  Hello ,Thanks for your reply When i run /scripts/restartsrv_chkservd
  I see this error: Waiting for "tailwatchd" to restart "Job for tailwatchd.service failed because the control process exited with error code. See "systemctl status tailwatchd.service" and "journalctl -xe" for details. "failed. Cpanel::Exception::Services::StartError Service Status tailwatchd (tailwatchd) is running as root with PID 30433 (systemd+/proc check method). Service Error (XID nnee3p) The "tailwatchd" service failed to start. Startup Log Apr 22 21:43:00 sv7 systemd[1]: Starting tailwatchd... Apr 22 21:43:00 sv7 restartsrv_tailwatchd[23913]: tailwatchd is already running (tailwatchd) with PID 30433 by root Apr 22 21:43:00 sv7 systemd[1]: tailwatchd.service: control process exited, code=exited status=1 Apr 22 21:43:00 sv7 systemd[1]: Failed to start tailwatchd. Apr 22 21:43:00 sv7 systemd[1]: Unit tailwatchd.service entered failed state. Apr 22 21:43:00 sv7 systemd[1]: tailwatchd.service failed. tailwatchd has failed. Contact your system administrator if the service does not automagically recover.

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  Jcats

  • April 22, 2018 20:18

  Can you post the latest and relevant info from this log: /var/log/chkservd.log

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  mohammadreza

  • April 23, 2018 06:34

  H

  Can you post the latest and relevant info from this log: /var/log/chkservd.log

  
  hello Thanks for your reply I have big data log,Could you please help me how i can Remove All logs and try again for Check latest Log? Thank you

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  Jcats

  • April 23, 2018 12:58

  In SSH: > /var/log/chkservd.log /scripts/restartsrv_chkservd cat /var/log/chkservd.log
  

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  cPanelLauren

  • April 23, 2018 14:50

  Hello, In addition to what @Jcats requested can you also check the tailwatchd logs at /usr/local/cpanel/logs/tailwatchd_log Thank you,

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  mohammadreza

  • April 24, 2018 04:33

  Hello, In addition to what @Jcats requested can you also check the tailwatchd logs at /usr/local/cpanel/logs/tailwatchd_log Thank you,

  
  Hello I have A big Data on Logs,How i can Empty ? Thank you

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  24x7server

  • April 24, 2018 07:14

  Hi,

  I have A big Data on Logs,How i can Empty ?

  
  You can empty a log file using echo command: # echo > filename.log where filename.log is your actual log file name. Note: Do not use this command for a normal file or configuration file, as it will remove all the configuration and data from the file.

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  mohammadreza

  • April 24, 2018 07:25

  Can you post the latest and relevant info from this log: /var/log/chkservd.log

  
  Im get error: -bash: /var/log/chkservd.log: Permission denied and try with cat but dont show any log,

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  cPanelLauren

  • April 24, 2018 14:43

  Hello, What user are you using to log in via SSH with? You'd need to be the root user to view those logs. Thank you,

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  mohammadreza

  • April 25, 2018 05:40

  Hello, What user are you using to log in via SSH with? You'd need to be the root user to view those logs. Thank you,

  
  Hello,Thanks for your reply i have root user,I'm login with root User

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  cPanelLauren

  • April 25, 2018 12:01

  Hello, If you're logging in with the root user via SSH you shouldn't be getting permission denied errors when attempting to view logs. Could you please use the link in my signature to open a ticket so that we can take a closer look? Once opened please add the Ticket ID here so that we can update this thread with the outcome. Thank you,

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