sprite_generator error after update (plus all icons missing)

vinko

• April 23, 2018 18:15

Hi, upcp finished with "E Pre Maintenance ended, however it did not exit cleanly (256). Please check the logs for an indication of what happened" so I found the line in the log: E [/usr/local/cpanel/bin/sprite_generator] The "/usr/local/cpanel/bin/sprite_generator" command (process 12058) reported error number 255 when it ended.
so I tried running the command manually to see what happens: # /usr/local/cpanel/bin/sprite_generator no element found at line 1, column 0, byte 0 at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/XML/Parser.pm line 187.
Any will be very appreciated, right now cpanel (paper_lantern) is missing all icons...

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  24x7server

  • April 24, 2018 07:06

  Hi, Can you try manualling updating the cPanel forcefully? # /scripts/upcp --force

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  vinko

  • April 24, 2018 10:46

  Can you try manualling updating the cPanel forcefully? # /scripts/upcp --force

  
  Thanks for the answer! Unfortunatelly, script finishes with the same notification and line in the update log: [2018-04-24 12:39:29 +0200] E [/usr/local/cpanel/bin/sprite_generator] The "/usr/local/cpanel/bin/sprite_generator" command (process 9420) reported error number 255 when it ended.

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  cPanelLauren

  • April 24, 2018 15:08

  Hi @vinko Can you tell me what you get when you run the following command: ls -lah /usr/local/cpanel/base/frontend/
  I'm essentially looking for the paper_lantern related directory here. Thank you,

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  vinko

  • April 24, 2018 18:32

  Hi @vinko Can you tell me what you get when you run the following command: ls -lah /usr/local/cpanel/base/frontend/
  I'm essentially looking for the paper_lantern related directory here.

  
  Hi, this is the output: # ls -lah /usr/local/cpanel/base/frontend/ total 60K drwxr-xr-x 5 root root 4,0K Srp 6 2017 . drwxr-xr-x 25 root root 4,0K Tra 23 23:13 .. -rw-r--r-- 1 root root 5,3K Srp 14 2016 delete.jpg -rw-r--r-- 1 root root 158 Srp 14 2016 disconnect.gif -rw-r--r-- 1 root root 1,1K Srp 14 2016 disconnect.jpg -rw-r--r-- 1 root root 560 Srp 14 2016 edit.jpg -rw-r--r-- 1 root root 34 Srp 14 2016 includes.html drwxr-xr-x 75 root root 4,0K Tra 24 12:36 paper_lantern -rw-r--r-- 1 root root 1,2K Srp 14 2016 passwd.jpg -rw-r--r-- 1 root root 1,1K Srp 14 2016 webmail.jpg drwxr-xr-x 75 root root 4,0K Tra 4 2017 x3 drwxr-xr-x 11 root root 4,0K Tra 4 2017 x3mail -rw-r--r-- 1 root root 3,9K Srp 6 2017 x3_redirect_index.html
  

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  cPanelLauren

  • April 24, 2018 18:43

  Hello, Thank you, for that. I was expecting paper_lantern not to be there with the error you're receiving. Have you made customizations to the theme? Either way, I 'd like to see if we can get in working order. Can you please try the following: Move the theme related items: mv /usr/local/cpanel/base/frontend{,.bk}
  reinstall them: /scripts/updatenow _static --sync
  and then re-run the update: /scripts/upcp --force
  And please let us know the results Thank you,

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  vinko

  • April 24, 2018 18:59

  That fixed it, thank you very very much Lauren!

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  cPanelLauren

  • April 24, 2018 19:25

  Awesome! I'm really happy to hear that! You're very welcome! Thank you,

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  cPanelMichael

  • May 03, 2018 17:17

  E [/usr/local/cpanel/bin/sprite_generator] The "/usr/local/cpanel/bin/sprite_generator" command (process 12058) reported error number 255 when it ended.

  
  Hello, If anyone using CloudLinux experiences the same issue and sees the above error message in the cPanel update log, note it's possible this relates to the following CloudLinux bug: LVEMAN-1281: /usr/share/l.v.e-manager/cpanel/hooks/l.v.e-manager_postupcp_hook.sh does not now break dynamicui.conf. It's fixed in their beta version of LVE Manager and should be released to the stable version soon: Beta: LVE Manager updated Thank you.

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