Restarting Apache Web Server

Nirjonadda

• April 25, 2018 02:45

Restarting Apache Web Server take long time in WHM. How can fix?

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  cPanelLauren

  • April 25, 2018 13:53

  Hello, By a long time, what do you mean exactly? Is it faster to restart via CLI? You can do this by running: /scripts/restartsrv_httpd
  Does it actually restart or just hang? Thank you,

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  Nirjonadda

  • April 25, 2018 13:58

  Is it faster to restart via CLI?

  
  Yes httpd restarted successfully within 2/3 seconds via SSH but WHM take more then 4/5 min minutes to show me httpd restarted successfully.

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  cPanelLauren

  • April 25, 2018 14:04

  Hi @Nirjonadda Can you show me what the following command outputs? tail -20 /usr/local/cpanel/logs/safeapacherestart_log
  Can you also tell me the webserver you're running (apache, litespeed, nginx, etc) and your OS (CloudLinux7, CentOS7, etc.)? Thank you,

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  Nirjonadda

  • April 25, 2018 14:18

  Can you show me what the following command outputs?

  
  [root@sa ~]# tail -20 /usr/local/cpanel/logs/safeapacherestart_log [2018-04-18 01:42:21 +0200] info [safeapacherestart] Forced restart elapsed seconds: 1 [2018-04-18 01:42:52 +0200] info [safeapacherestart] Forced restart elapsed seconds: 1 [2018-04-18 06:33:19 +0600] info [safeapacherestart] Forced restart elapsed seconds: 9 [2018-04-18 06:35:56 +0600] info [safeapacherestart] Forced restart elapsed seconds: 14 [2018-04-20 18:11:16 +0600] info [safeapacherestart] Forced restart elapsed seconds: 14 [2018-04-20 18:24:38 +0600] info [safeapacherestart] Forced restart elapsed seconds: 18 [2018-04-25 13:44:28 +0600] info [safeapacherestart] Forced restart elapsed seconds: 105 [root@sa ~]#
  

  Can you also tell me the webserver you're running (apache, litespeed, nginx, etc) and your OS (CloudLinux7, CentOS7, etc.)?

  
  I am using apache CentOS7.

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  cPanelLauren

  • April 25, 2018 14:36

  Hi @Nirjonadda What version of cPanel are you using? This sounds similar to an internal case CPANEL-18326 but that not only seemed to be only occurring on litespeed servers but it should have been fixed in v60.0.29 of cPanel If you're running that version can you go ahead and open a ticket so we can take a closer look, the last line of 105 seconds is definitely a long time to restart apache. Thank you,

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  Nirjonadda

  • April 25, 2018 14:39

  Hi @Nirjonadda What version of cPanel are you using? This sounds similar to an internal case CPANEL-18326 but that not only seemed to be only occurring on litespeed servers but it should have been fixed in v60.0.29 of cPanel If you're running that version can you go ahead and open a ticket so we can take a closer look, the last line of 105 seconds is definitely a long time to restart apache. Thank you,

  
  I am using v70.0.27

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  cPanelLauren

  • April 25, 2018 14:41

  Hi In that case I don't believe it to be the same issue, but I would like for you to open a ticket so we can investigate further. Please post the ticket ID here once the ticket is opened so we can update this thread with the outcome. Thank you,

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  Nirjonadda

  • April 25, 2018 16:50

  Hi In that case I don't believe it to be the same issue, but I would like for you to open a ticket so we can investigate further. Please post the ticket ID here once the ticket is opened so we can update this thread with the outcome. Thank you,

  
  Support Request ID is: 9466919

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  cPanelLauren

  • April 25, 2018 17:07

  Hi @Nirjonadda Thank you! I'll keep this thread updated with the outcome of the ticket.

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