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Failed to download updatenow.static from server error

urgido
Hi, Here is my log: ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/upcp (10436) at Sat May 5 21:38:00 2018 [2018-05-05 21:38:00 -0500] Checking that the RPM DB is OK... [2018-05-05 21:38:00 -0500] glibc-2.17-196.el7_4.2.x86_64 [2018-05-05 21:38:00 -0500] OK: RPM DB is responding to queries [2018-05-05 21:38:00 -0500] Testing if rpm_is_working RPM is installed [2018-05-05 21:38:00 -0500] package rpm_is_working is not installed [2018-05-05 21:38:00 -0500] Testing if it's possible to install a simple RPM [2018-05-05 21:38:00 -0500] Preparing... ######################################## [2018-05-05 21:38:00 -0500] Updating / installing... [2018-05-05 21:38:00 -0500] rpm_is_working-1.0-0 ######################################## [2018-05-05 21:38:00 -0500] Detected cron=0 (--force passed on command line) [2018-05-05 21:38:00 -0500] Running Standardized hooks [2018-05-05 21:38:00 -0500] mtime on upcp is 1521220702 (Fri Mar 16 11:18:22 2018) ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/updatenow (10445) at Sat May 5 21:38:01 2018 [2018-05-05 21:38:01 -0500] Detected version '11.68.0.37' from version file. [2018-05-05 21:38:01 -0500] Running version '11.68.0.37' of updatenow. [2018-05-05 21:38:01 -0500] --force passed on command line. Upgrade will disregard update config settings. [2018-05-05 21:38:01 -0500] Target version set to '11.68.0.38' [2018-05-05 21:38:01 -0500] Switching to 11.68.0.38 to determine if we can reach that version without failure. [2018-05-05 21:38:01 -0500] ***** FATAL: Failed to download updatenow.static from server: Can't use string ("3.004001") as a HASH ref while "strict refs" in use at /usr/local/cpanel/Cpanel/GenSysInfo.pm line 41. [2018-05-05 21:38:01 -0500] The Administrator will be notified to review this output when this script completes => Log closed Sat May 5 21:38:01 2018 => Log closed Sat May 5 21:38:01 2018 ---------------------------------------------------------------------------------------------------- => Log opened from /usr/local/cpanel/scripts/maintenance (10449) at Sat May 5 21:38:01 2018 => Log closed Sat May 5 21:38:01 2018 ---------------------------------------------------------------------------------------------------- => Log opened from cPanel Update (upcp) - Slave (10443) at Sat May 5 21:38:01 2018 [2018-05-05 21:38:01 -0500] E Pre Maintenance ended, however it did not exit cleanly (65280). Please check the logs for an indication of what happened => Log closed Sat May 5 21:38:02 2018 [2018-05-05 21:38:02 -0500] Running Standardized hooks [2018-05-05 21:38:02 -0500] [2018-05-05 21:38:02 -0500] cPanel update completed [2018-05-05 21:38:02 -0500] A log of this update is available at /var/cpanel/updatelogs/update.1525574280.log [2018-05-05 21:38:02 -0500] Removing upcp pidfile [2018-05-05 21:38:02 -0500] [2018-05-05 21:38:02 -0500] Completed all updates => Log closed Sat May 5 21:38:02 2018
Any clue? Thanks,

Comments

4 comments

Date Votes
  • urgido
    I am unable to upgrade from 11.68.0.37 to 11.68.0.38
    0
  • cPanelLauren
    Hello @urgido Can you tell me what the output of the following is? cat /var/cpanel/sysinfo.config
    Could you also ensure that there are no issues with the RPM database? You can do this by going to WHM>>Software>>Rebuild RPM Database -> click Proceed Then attempt to update again. Thanks!
    0
  • urgido
    I had rebuilding the RPM database many times before come here with no luck. After two weeks on trying upgrade to latest version finally I got it. How? Well, today I recieved for first time an email from cPanel System regarding that my hostname is wrong so, I proceeding to change it to good but the stranger startsfor the following things: 1.- The hostname never was changed before, the format ever was host.domain.tld 2.- I tried to perform an upgrade using ssh and WHM with no luck, ever the same error. 3.- Yesterday I posted here my problem and today I have the latest version of cPanel (this is the most stranger thing because there is no relation with it) Is there a way to know what happened exactly?
    0
  • cPanelLauren
    Hello, You can look in the update logs to compare where it was hanging before at /var/cpanel/updatelogs but without being able to replicate the issue it's pretty difficult to determine what specifically was occurring.
    0

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