Remote email server configuration

logixbytes

• May 08, 2018 07:54

Hi We have our main website on a dedicated server. (EXAMPLE.COM) Recently we have started to use AMAZON LIGHTSAIL VPS SERVER, where we have installed cPanel & WHM. We have created a sub-domain at dedicated server level for this VPS Server. What we want is? -> We want our applications to use DEDICATED SERVER to send all emails -> I have configured the remote email configuration -> create MX record with destination as MAIL.EXAMPLE.COM -> We are able to receive the mail's sent from this VPS Server -> But these emails are delayed by 4-10 hours -> And as soon as the email are sent from application, they end up in MAIL QUEUE MANAGER Can any one help me here, this is very urgent and i have tried all options, including take help from cPanel technical which did not work. Thanks a lot in advance Warm Regards, Venkatesha

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  cPanelLauren

  • May 08, 2018 13:28

  Hello @logixbytes To clarify/confirm you have your sites hosted on the Amazon VPS but you'd like to use your dedicated server to send/receive mail. Is the holdup you're having only occurring with mail sent from the VPS? Since you're using the dedicated server to send mail for sites on the VPS you really shouldn't be sending mail from the VPS at all unless it's originating from a script. What software are you using on the Dedicated server? Is the mail in queue on the dedicated server or on the VPS? Do you have associated logs from either or both servers for a mail transaction that was held in queue? Thanks!

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  logixbytes

  • May 08, 2018 23:19

  Hi, What you understood is correct. -> This is a customized application for field management. -> Because we are growing fast, we are providing the same application (from the dedicated server) for clients completely customized to their requirement on Amazon Lightsail - VPS Servers along with cPanel (with WHM). -> Emails are sent from the application itself. -> Emails are in the queue on the VPS server -> Please let me know which log files you require, I will email it to you separately. -> We welcome any suggestion and willing to change our VPS server or application accordingly. Waiting for your reply, Warm Regards, Venkatesha

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  cPanelLauren

  • May 09, 2018 12:03

  Hello, Can you let us know if you're using cPanel on the dedicated server as well as the VPS? The log files that would be the best to discern what is occurring would be /var/log/exim_mainlog you may want to take a few of the message ID's for messages stuck in queue and run the following: exigrep /var/log/exim_mainlog
  

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