Domain already exists in the userdata

Saranath Ishara

• May 09, 2018 15:57

(XID 7fuvpd) The domain "example.com" already exists in the userdata When i go to the create a addon domain, I got this issue. How to fix this.//???

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  Saranath Ishara

  • May 09, 2018 20:59

  @cPanelMichael Help me :)

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  gigapro

  • May 10, 2018 04:50

  It might be possible that the addon domain you are trying to create is being already used as a primary domain for one of the accounts or may be it has been used as an addon domain or parked domain for other domains and accounts. If his is the case, then you have to first remove it and then you can add it as an addon domain.

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  cPanelLauren

  • May 10, 2018 17:14

  I would go with exactly what @gigapro said. You'd need to look through the other addon and parked domains to ensure that it doesn't already exist. One way to do this via API might be to use the whmapi1 function to find out more information on what's in userdata by using the domainuserdata call here: WHM API 1 Functions - domainuserdata - Developer Documentation - cPanel Documentation Thanks!

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  Sujoy Dhar

  • May 16, 2020 12:55

  I would go with exactly what @gigapro said. You'd need to look through the other addon and parked domains to ensure that it doesn't already exist. One way to do this via API might be to use the whmapi1 function to find out more information on what's in userdata by using the domainuserdata call here:

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  tabarnhart

  • November 02, 2021 00:28

  i had to remove the addon domain name from Alias.

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  postcd

  • November 06, 2021 01:19

  i had to remove the addon domain name from Alias.

  
  Yes, this action in my case not deleted site data or database. Changing primary domain then worked, yet the site appeared suspended even account was not. Suspending/unsuspending not helped. But after some minutes site started showing OK. Just wanted to mention, it may help someone.

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  cPanelAnthony

  • November 07, 2021 18:46

  Thanks for the heads up!

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  Vander Host

  • April 21, 2024 07:02

  Many years later I want to point out that that during disaster recovery and JetBackup restores, we had a lot of this. cPanel now has an article that addresses this problem:

  https://support.cpanel.net/hc/en-us/articles/360047740094-The-already-exists-in-the-userdata-error

  According to that you have to delete the domain's owner:

  will have to be removed from the account it is on before it can be added to the intended account

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