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503 error during account creation after update to 70

gfserver
Hello, I'm getting the same issue after cPanel/WHM 7.0 upgrade Any Ideas please?

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13 comments

Date Votes
  • cPanelMichael
    Hello @gfserver, Could you let us know the output to /usr/local/cpanel/logs/error_log when creating an account? Thank you.
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  • gfserver
    Hello, what is the command for view today's error log?, I tried nano /usr/local/cpanel/logs/error_log and is too large Thanks!
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  • gfserver
    Hello, the error is intermittent, now it appears when I add additional domain I see this in error_log: [2018-05-12 17:31:40 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'. [2018-05-12 17:31:41 -0400] info [park] parkadmin::Notify Notification => webmaster@gfserve***** via EMAIL [eventimportance => Low (3)] [2018-05-12 17:33:13 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve) [2018-05-12 17:33:13 -0400] info [queueprocd] Rebuilding apache conf [2018-05-12 17:33:28 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532. Net::SSLeay error left in queue from previous call: "error:140E0197:SSL routines:SSL_shutdown:shutdown while in init" (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26. [2018-05-12 17:35:23 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532. Net::SSLeay error left in queue from previous call: "error:140E0197:SSL routines:SSL_shutdown:shutdown while in init" (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.
    Here is the complete error log: Net::SSLeay error left in queue from previous call: "error:140E0197:SSL routines:SSL_shutdown:shutdown while in init" (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26. -- RESTART MARKER (PID 1345 at 1526159306)-- ==> cpsrvd 11.70.0.34 started ==> cpsrvd: loading security policy....Done ==> cpsrvd: Setting up SSL support ... Done ==> cpsrvd: transferred port bindings ==> cpsrvd: bound to ports [2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler started [2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler running /usr/local/cpanel/libexec/on_boot/populate_system_needs_reboot [2018-05-12 17:09:42 -0400] info [onboot_handler] On Boot Handler completed [2018-05-12 17:12:36 -0400] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json [2018-05-12 17:12:42 -0400] info [xml-api] Successfully verified signature for cpanel (key types: release). [2018-05-12 17:14:03 -0400] info [mysql] Creating MySQL database shockwav_ptdatabase for user shockwav [2018-05-12 17:14:48 -0400] info [mysql] Creating MySQL virtual user shockwav_ptuser for user shockwav [2018-05-12 17:23:46 -0400] info [mysql] Creating MySQL database godo0118_emt for user godo0118 [2018-05-12 17:25:29 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532. Net::SSLeay error left in queue from previous call: "error:140E0197:SSL routines:SSL_shutdown:shutdown while in init" (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26. [2018-05-12 17:26:39 -0400] info [park] rebuild_files: working on domain (identidadvzla.com.ve) [2018-05-12 17:26:39 -0400] info [park] php-fpm: rebuild_files: restart fpm services for Apache [2018-05-12 17:26:39 -0400] info [park] php-fpm: fpm services restarted [2018-05-12 17:26:39 -0400] info [park] Rebuilding apache conf [2018-05-12 17:26:40 -0400] info [domain] rebuild_files: working on domain (example.domain.com.ve) [2018-05-12 17:26:40 -0400] info [domain] php-fpm: rebuild_files: restart fpm services for Apache [2018-05-12 17:26:40 -0400] info [domain] php-fpm: fpm services restarted [2018-05-12 17:26:40 -0400] info [domain] Rebuilding apache conf [2018-05-12 17:27:00 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'. [2018-05-12 17:27:01 -0400] info [park] parkadmin::Notify Notification => webmaster@gfserve***** via EMAIL [eventimportance => Low (3)] [2018-05-12 17:28:33 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve) [2018-05-12 17:28:33 -0400] info [queueprocd] Rebuilding apache conf [2018-05-12 17:30:13 -0400] info [park] rebuild_files: working on domain (example.com.ve) [2018-05-12 17:30:13 -0400] info [park] php-fpm: rebuild_files: restart fpm services for Apache [2018-05-12 17:30:13 -0400] info [park] php-fpm: fpm services restarted [2018-05-12 17:30:13 -0400] info [park] Rebuilding apache conf [2018-05-12 17:30:14 -0400] info [domain] rebuild_files: working on domain (example.domain.com.ve) [2018-05-12 17:30:14 -0400] info [domain] php-fpm: rebuild_files: restart fpm services for Apache [2018-05-12 17:30:14 -0400] info [domain] php-fpm: fpm services restarted [2018-05-12 17:30:14 -0400] info [domain] Rebuilding apache conf [2018-05-12 17:31:40 -0400] info [park] Creating Addon domain 'example.com.ve' on 'example.domain.com.ve'. [2018-05-12 17:31:41 -0400] info [park] parkadmin::Notify Notification => webmaster@gfserve***** via EMAIL [eventimportance => Low (3)] [2018-05-12 17:33:13 -0400] info [queueprocd] rebuild_files: working on domain (example.domain.com.ve) [2018-05-12 17:33:13 -0400] info [queueprocd] Rebuilding apache conf [2018-05-12 17:33:28 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532. Net::SSLeay error left in queue from previous call: "error:140E0197:SSL routines:SSL_shutdown:shutdown while in init" (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26. [2018-05-12 17:35:23 -0400] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 532. Net::SSLeay error left in queue from previous call: "error:140E0197:SSL routines:SSL_shutdown:shutdown while in init" (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26. [2018-05-12 17:35:37 -0400] info [mysql] Dropping MySQL database "godo0118_emt" for user "godo0118" " [2018-05-12 17:35:40 -0400] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: started [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php55-php-fpm NOT start on reboot [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php56-php-fpm start on reboot [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php70-php-fpm start on reboot [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php71-php-fpm NOT start on reboot [2018-05-12 17:35:40 -0400] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php72-php-fpm NOT start on reboot [2018-05-12 17:35:40 -0400] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: completed [2018-05-12 17:36:22 -0400] info [mysql] Creating MySQL database godo0118_emt for user godo0118 [2018-05-12 17:37:11 -0400] info [mysql] Creating MySQL virtual user godo0118_emt for user godo0118
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  • gfserver
    Note: when uploading html file there's no problem, but with php files the 503 error is intermittent!
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  • gfserver
    Hello, please help! I have a production server, please check this [Mon May 14 17:36:46.665308 2018] [proxy_fcgi:error] [pid 8724] [client 186.185.55.215:53216] AH01079: failed to make connection to backend: httpd-UDS, referer: http://xxxxxxxxxxxxx.com.ve/wp-admin/install.php?language=es_ES [Mon May 14 17:36:46.665767 2018] [proxy:error] [pid 8724] (2)No such file or directory: AH02454: FCGI: attempt to connect to Unix domain socket /opt/cpanel/ea-php56/root/usr/var/run/php-fpm/c75160e14fe6b273c090f0f797916528ca7eeca0.sock (*) failed [Mon May 14 17:36:46.665802 2018] [proxy_fcgi:error] [pid 8724] [client 186.185.55.215:53216] AH01079: failed to make connection to backend: httpd-UDS, referer: http://xxxxxxxxx.com.ve/wp-admin/install.php?language=es_ES systemctl status ea-php70-php-fpm.service ? ea-php70-php-fpm.service - The PHP FastCGI Process Manager Loaded: loaded (/usr/lib/systemd/system/ea-php70-php-fpm.service; disabled; vendor preset: disabled) Active: failed (Result: exit-code) since Mon 2018-05-14 17:41:18 -04; 34s ago Main PID: 10598 (code=exited, status=78) May 14 17:41:17 server3.example.net systemd[1]: Starting The PHP FastCGI Process Manager... May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php70/root/etc/...t line 8. May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: No pool defined. at least one pool section must be specified in config file May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: failed to post process the configuration May 14 17:41:18 server3.example.net php-fpm[10598]: [14-May-2018 17:41:18] ERROR: FPM initialization failed May 14 17:41:18 server3.example.net systemd[1]: ea-php70-php-fpm.service: main process exited, code=exited, status=78/n/a May 14 17:41:18 server3.example.net systemd[1]: Failed to start The PHP FastCGI Process Manager. May 14 17:41:18 server3.example.net systemd[1]: Unit ea-php70-php-fpm.service entered failed state. May 14 17:41:18 server3.example.net systemd[1]: ea-php70-php-fpm.service failed. Hint: Some lines were ellipsized, use -l to show in full.
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  • gfserver
    systemctl restart ea-php70-php-fpm.service Job for ea-php70-php-fpm.service failed because the control process exited with error code. See "systemctl status ea-php70-php-fpm.service" and "journalctl -xe" for details.
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  • cPanelMichael
    Net::SSLeay error left in queue from previous call: "error:140E0197:SSL routines:SSL_shutdown:shutdown while in init" (336462231) at /usr/local/cpanel/Cpanel/NetSSLeay.pm line 26.

    Hello @gfserver, Do you happen to use NFS for any of your mounted drives? If you are unsure, you can use the following command to check: mount |grep nfs
    If not, can you also check /var/log/messages to see if anything appears during the account creation process? You can monitor a log file for new entries as you create the new account by using the "tail -f" command. EX: tail -f /var/log/messages
    Thank you.
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  • gfserver
    Hello @cPanelMichael, thank ver much for yor answer Here is the log messages May 15 10:57:47 server3 systemd: Stopping The PHP FastCGI Process Manager... May 15 10:57:47 server3 systemd: Starting The PHP FastCGI Process Manager... May 15 10:57:48 server3 systemd: Started The PHP FastCGI Process Manager. May 15 10:57:48 server3 systemd: Starting The PHP FastCGI Process Manager... May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php55/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php55/root/etc/php-fpm.conf at line 8. May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: No pool defined. at least one pool section must be specified in config file May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: failed to post process the configuration May 15 10:57:49 server3 php-fpm: [15-May-2018 10:57:49] ERROR: FPM initialization failed May 15 10:57:50 server3 systemd: ea-php55-php-fpm.service: main process exited, code=exited, status=78/n/a May 15 10:57:50 server3 systemd: Failed to start The PHP FastCGI Process Manager. May 15 10:57:50 server3 systemd: Unit ea-php55-php-fpm.service entered failed state. May 15 10:57:50 server3 systemd: ea-php55-php-fpm.service failed. May 15 10:57:50 server3 systemd: Stopping The PHP FastCGI Process Manager... May 15 10:57:50 server3 systemd: Starting The PHP FastCGI Process Manager... May 15 10:57:50 server3 systemd: Started The PHP FastCGI Process Manager. May 15 10:57:50 server3 systemd: Starting The PHP FastCGI Process Manager... May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php72/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php72/root/etc/php-fpm.conf at line 8. May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: No pool defined. at least one pool section must be specified in config file May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: failed to post process the configuration May 15 10:57:52 server3 php-fpm: [15-May-2018 10:57:52] ERROR: FPM initialization failed May 15 10:57:52 server3 systemd: ea-php72-php-fpm.service: main process exited, code=exited, status=78/n/a May 15 10:57:52 server3 systemd: Failed to start The PHP FastCGI Process Manager. May 15 10:57:52 server3 systemd: Unit ea-php72-php-fpm.service entered failed state. May 15 10:57:52 server3 systemd: ea-php72-php-fpm.service failed. May 15 10:57:52 server3 systemd: Starting The PHP FastCGI Process Manager... May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] WARNING: Nothing matches the include pattern '/opt/cpanel/ea-php71/root/etc/php-fpm.d/*.conf' from /opt/cpanel/ea-php71/root/etc/php-fpm.conf at line 8. May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: No pool defined. at least one pool section must be specified in config file May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: failed to post process the configuration May 15 10:57:53 server3 php-fpm: [15-May-2018 10:57:53] ERROR: FPM initialization failed May 15 10:57:53 server3 systemd: ea-php71-php-fpm.service: main process exited, code=exited, status=78/n/a May 15 10:57:53 server3 systemd: Failed to start The PHP FastCGI Process Manager. May 15 10:57:53 server3 systemd: Unit ea-php71-php-fpm.service entered failed state. May 15 10:57:53 server3 systemd: ea-php71-php-fpm.service failed. May 15 10:57:53 server3 systemd: Reloading. May 15 10:57:54 server3 systemd: Configuration file /etc/systemd/system/mariadb.service.d/migrated-from-my.cnf-settings.conf is marked world-inaccessible. This has no effect as configuration data is accessible via APIs without restrictions. Proceeding anyway. May 15 10:57:54 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway. May 15 10:57:57 server3 kernel: Firewall: *UDP_IN Blocked* IN=ens18 OUT= MAC=ca:a0:09:ab:7c:17:00:1e:49:ee:9c:00:08:00 SRC=104.129.171.109 DST=104.223.83.69 LEN=446 TOS=0x00 PREC=0x00 TTL=54 ID=63120 DF PROTO=UDP SPT=5244 DPT=5060 LEN=426 May 15 10:57:57 server3 kernel: Firewall: *UDP_IN Blocked* IN=ens18 OUT= MAC=ca:a0:09:ab:7c:17:00:1e:49:ee:9c:00:08:00 SRC=104.129.171.109 DST=104.223.83.70 LEN=443 TOS=0x00 PREC=0x00 TTL=54 ID=16759 DF PROTO=UDP SPT=5244 DPT=5060 LEN=423 May 15 10:58:00 server3 systemd: Reloading. May 15 10:58:01 server3 systemd: Configuration file /etc/systemd/system/mariadb.service.d/migrated-from-my.cnf-settings.conf is marked world-inaccessible. This has no effect as configuration data is accessible via APIs without restrictions. Proceeding anyway. May 15 10:58:01 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway. May 15 10:58:07 server3 systemd: Started Session 8453 of user root. May 15 10:58:07 server3 systemd: Starting Session 8453 of user root. May 15 10:58:08 server3 systemd: Stopping nginx - high performance web server... May 15 10:58:13 server3 systemd: Starting nginx - high performance web server... May 15 10:58:16 server3 systemd: Started nginx - high performance web server. May 15 10:58:18 server3 pure-ftpd: (?@127.0.0.1) [INFO] New connection from 127.0.0.1 May 15 10:58:18 server3 pure-ftpd: (?@127.0.0.1) [INFO] __cpanel__service__auth__ftpd__lBG_jhAlbzymvvffz3iSDT9Exs8QysXc0v_AU3GoLc_0D0cgKwIP9VxiaT4DuMsP is now logged in May 15 10:58:18 server3 pure-ftpd: (__cpanel__service__auth__ftpd__lBG_jhAlbzymvvffz3iSDT9Exs8QysXc0v_AU3GoLc_0D0cgKwIP9VxiaT4DuMsP@127.0.0.1) [INFO] Logout. May 15 10:58:21 server3 systemd: Configuration file /etc/systemd/system/cpanel-dovecot-solr.service is marked executable. Please remove executable permission bits. Proceeding anyway.
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  • gfserver
    The mount |grep nfs command returns nothing Thanks for your help!
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  • cPanelMichael
    Hello @gfserver, This looks to relate to the issue discussed on the following thread: Can you verify if restarting PHP-FPM using the command noted below helps? /usr/local/cpanel/scripts/restartsrv apache_php_fpm
    Thank you.
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  • gfserver
    @cPanelMichael
    /usr/local/cpanel/scripts/restartsrv apache_php_fpm

    This worked, but I don't have any new accounts for the moment, when I have a new one I will be in touch if any issue comes out Thanks very much, apologize my poor english
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  • cPanelMichael
    This worked, but I don't have any new accounts for the moment, when I have a new one I will be in touch if any issue comes out

    Hello, Please ensure to monitor the thread linked in my previous response for updates on the case referenced on that thread. Thank you.
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  • gfserver
    Hello, now I'm monitoring the thread Thanks!
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