Send email but cannot receive

Alan Walker

• May 12, 2018 03:17

Good morning, I have read through all forums and google and cannot find my fault. I can receive mail from Cpanel, but not send emails I use Microsoft Outlook 2013 Ports 143 and 465 used Press send and receive, any mail is received.. any mail to go out, stays in outbox, processing on the screen after 10 minutes still there. If I look in the logs of the server, it shows the email account logged on. if I cancel the sending of email, then you can see in the logs the session is closed There is no firewall... I have tried this on two ISP's, and I use the same ports on an other server from other email accounts Any help would be gratefully received.. All the best from Alan

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  Alan Walker

  • May 14, 2018 06:08

  Good morning, I have read through all forums and google and cannot find my fault. I can receive mail from Cpanel, but not send emails I use Microsoft Outlook 2013 Ports 143 and 465 used Press send and receive, any mail is received.. any mail to go out, stays in outbox, processing on the screen after 10 minutes still there. If I look in the logs of the server, it shows the email account logged on. if I cancel the sending of email, then you can see in the logs the session is closed There is no firewall... I have tried this on two ISP's, and I use the same ports on an other server from other email accounts Any help would be gratefully received.. All the best from Alan

  
  Fixed.... 14052018

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  cPanelLauren

  • May 14, 2018 13:33

  HI @Alan Walker Glad to see you were able to resolve the issue, can you let us know what was keeping you from being able to send mail? Thanks!

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  Alan Walker

  • May 14, 2018 16:28

  HI @Alan Walker Glad to see you were able to resolve the issue, can you let us know what was keeping you from being able to send mail? Thanks!

  
  Serveral Problems The host name did not have a "A" record in DNS The Reverse PTR was not set... Goto Exim_confiuration Manager/Basic/Security Require clients to connect with SSL or issue the STARTTLS command before they are allowed to authenticate with the server TURN OFF

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  cPanelLauren

  • May 14, 2018 18:00

  Thank you so much for providing the solution to the issue! I'm glad you got it working :)

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